Store Operations Coordinator – Customer Service

Bassett Furniture; Princeton (NJ); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Paid training

Health/Dental/Vision coverage

401(k) plan with company match

Tuition assistance

Paid time off

Generous Employee Discounts

Job summary

Bassett Furniture is seeking a Store Operations Administrator to assist the store manager with daily operations, finances, and customer service at our Princeton, NJ location. You will help with order entry, cash handling, scheduling deliveries, and resolving post-purchase service issues while ensuring adherence to Bassett standards in operations and customer relations.

The role emphasizes teamwork, communication, and the ability to use Windows-based software (Word/Excel).

Qualifications

• Retail experience is a plus, but not required.
• Conflict and problem resolution skills.
• Organizational and time management skills.
• Read, understand and write the English language.
• Utilize Windows based software, including Word and Excel.

Responsibilities

• Assist design consultants with order entry, cash management, and financing applications.
• Assist ordering parts for customers such as arm caps, table legs, hardware, etc.
• Direct administrative functions, including management and maintenance of petty cash reconciliation and cash drawer balancing.
• Assist with sales order entry auditing using the daily transaction report.
• Work directly with customers to understand, troubleshoot, and resolve post purchase service concerns.
• Schedule customer deliveries, service calls and conducting customer satisfaction surveys.
• Process service orders and maintain communication with customer on service status.
• Receive purchase orders for parts or store pick-ups.
• Audit and approve daily business folders and ensure deposits/payments are documented and sent to Retail Accounting.
• Manage operational processes and practices, including store expenses, inventory accuracy, and building maintenance.
• Collaborate with HR, distribution centers, visual team, corporate customer care, accounting, etc.
• Perform other operational duties as assigned.
• Maintain satisfactory time and attendance.
• Assist with floor moves and adherence to floor set and visual standards.
• Awareness of merchandising and marketing for new merchandise tagging and tagging updates.

Skills

Retail experience

Conflict resolution

Time management

Communication

Driver's license

Tools

Word

Excel

Job description

Bassett Furniture is seeking a Store Operations Administrator to assist the store manager with daily operations, finances, and customer service at our Princeton, NJ location. You will help with order entry, cash handling, scheduling deliveries, and resolving post-purchase service issues while ensuring adherence to Bassett standards in operations and customer relations.

The role emphasizes teamwork, communication, and the ability to use Windows-based software (Word/Excel).