Store Operations Administrator — Growth & Benefits

Bassett Furniture Industries, Inc.; Falls Church (VA); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Paid training

Health/Dental/Vision

Life Insurance

401(k) plan with company match

Tuition assistance

Paid time off

Generous Employee Discounts

Job summary

Bassett Furniture Industries is seeking a Store Operations Administrator to support the store in daily operations, focusing on customer experience and financial objectives.

The role involves assisting with order entry, cash handling, financing applications, and coordinating deliveries, service surveys, and post-purchase support. Candidates should be organized, coachable, and able to work collaboratively with teams in a fast-paced retail environment.

Qualifications

• Retail experience is a plus, but not required.
• Conflict and problem resolution skills.
• Organizational and time management skills.
• Commitment to Bassett’s Vision and Values at all times.
• Valid driver’s license and a maintained clear and safe driving record.
• Work as a team with an enthusiastic attitude.
• Effectively communicate with customer, co-workers, and management.
• Read, understand and write the English language.
• Navigate and utilize Bassett systems.
• Occasionally lift and/or pull up to 25 pounds.
• Occasionally bend or reach overhead.

Responsibilities

• Assist design consultants with order entry, cash management, and financing applications.
• Assist ordering parts for customers such as arm caps, table legs, hardware, etc.
• Direct administrative functions, including management and maintenance of: Petty cash reconciliation, along with reimbursement and balancing of the cash drawer.
• Assist with sales order entry auditing using the daily transaction report.
• Work directly with customers to understand, troubleshoot, and resolve post purchase service concerns.
• Schedule customer deliveries, service calls and conducting customer satisfaction surveys.
• Processing service orders and maintain communication with customer on service status.
• Receive purchase orders for parts or store pick-ups.
• Audit and approve daily business folders and ensuring cash balancing to include all necessary supporting documentation is sent to the Retail Accounting Team including deposits and payments, in conjunction with store manager.
• Manage operational processes and practices, including: Store expense control, warehouse procedures, inventory accuracy, and building maintenance.
• Establish relationship and open communication with human resources, distributions centers, visual team, corporate customer care, accounting, etc.
• Perform other operational duties as assigned; Maintain satisfactory time and attendance.
• Collaborate with the store manager, regional visual and warehouse operations to assist with facilitation of floor moves and ensure adherence to the floor set guide and visual standards.
• Awareness of merchandising and marketing for new merchandise tagging and tagging updates.

Skills

Customer service

Conflict resolution

Time management

Teamwork

Communication

Windows/Word/Excel

Reading & writing English

Driving

Tools

Windows OS

Word

Excel

Job description

Bassett Furniture Industries is seeking a Store Operations Administrator to support the store in daily operations, focusing on customer experience and financial objectives.

The role involves assisting with order entry, cash handling, financing applications, and coordinating deliveries, service surveys, and post-purchase support. Candidates should be organized, coachable, and able to work collaboratively with teams in a fast-paced retail environment.