STORE OPERATIONS ADMINISTRATOR

Bassett-Furniture; Manchester (MO); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Health/Dental/Vision coverage

401(k) plan with company match

Tuition assistance

Paid time off

Generous Employee Discounts

State-of-the-art Showroom

Growth opportunities

Job summary

Bassett Furniture – Store Operations Administrator is an entry level hourly role focused on supporting daily store operations and customer service. You will assist in order entry, payments, deliveries, and post-purchase follow-up while upholding Bassett standards across customer interactions, administrative tasks, and showroom operations.

The position emphasizes teamwork, problem solving, and effective communication with customers and staff, with opportunities for growth within the Bassett

Qualifications

• Retail experience is a plus but not required.
• Ability to resolve conflicts and problems.
• Strong organizational and time-management skills.
• Commitment to Bassett’s vision and values.
• Valid driver’s license and clean driving record.
• Team player with enthusiastic attitude.
• Clear communication with customers, coworkers and management.
• Read, understand and write English.
• Proficient with Word and Excel; navigate Bassett systems.
• Occasional lifting up to 25 pounds and overhead reaching.

Responsibilities

• Assist design consultants with order entry, cash handling, and financing applications.
• Help order parts for customers (arm caps, table legs, hardware, etc.).
• Manage petty cash reconciliation and cash drawer balancing.
• Audit daily sales orders via the transaction report.
• Work with customers to troubleshoot and resolve post-purchase issues.
• Schedule deliveries and service calls; conduct customer satisfaction surveys.
• Process service orders and update customers on status.
• Receive POs for parts or store pickups.
• Audit daily folders and ensure proper deposits; coordinate with Retail Accounting.
• Help manage store operations: expenses, warehouse, inventory, building upkeep.
• Coordinate with HR, distribution centers, visual team, accounting, etc.
• Assist floor moves and ensure compliance with floor set and visuals.
• Support merchandising and tagging updates for new merchandise.

Skills

Problem solving

Customer service

Teamwork

Communication

Read & write English

Word processing

Excel

Windows software

Attention to detail

Physical stamina

Tools

Word

Excel

Bassett systems

Windows OS

Job description

Bassett Furniture – Store Operations Administrator

Customer Service Opportunity | Hourly | Entry Level

The Store Operations Administrator (SOA) is responsible for assisting the manager in the daily operations of the Bassett Home Furnishings retail location, so that the store’s financial objectives, customer experience, and daily tasks are consistently achieved. Our SOAs work with customers to arrange payment for merchandise, provide follow up on customer service issues, schedules deliveries, respond to post delivery and service surveys, as well as provide information on many other issues and questions. They ensure adherence to the Bassett standard in the following areas: customer relations, administrative functions, operational processes, and systems. The ideal candidate must possess a true passion for customer service.

Necessary experience/skills/education/abilities

• · Retail experience is a plus, but not required;
• · Conflict and problem resolution skills;
• · Organizational and time management skills;
• · Commitment to Bassett’s Vision and Values at all times;
• · Valid driver’s license and a maintained clear and safe driving record;
• · Work as a team with an enthusiastic attitude;
• · Effectively communicate with customer, co-workers, and management;
• · Read, understand and write the English language;
• · Utilize Windows based software, including Word and Excel;
• · Navigate and utilize applicable Bassett systems;
• · Occasionally lift and/or pull up to 25 pounds;
• · Occasionally bend or reach overhead;

Essential Functions

• · Assist design consultants with order entry, cash management, and financing applications.
• · Assist ordering parts for customers such as arm caps, table legs, hardware, etc.
• · Direct administrative functions, including management and maintenance of: Petty cash reconciliation, along with reimbursement and balancing of the cash drawer.
• · Assist with sales order entry auditing using the daily transaction report.
• · Work directly with customers to understand, troubleshoot, and resolve post purchase service concerns.
• · Schedule customer deliveries, service calls and conducting customer satisfaction surveys.
• · Processing service orders and maintain communication with customer on service status.
• · Receive purchase orders for parts or store pick-ups.
• · Audit and approve daily business folders and ensuring cash balancing to include all necessary supporting documentation is sent to the Retail Accounting Team including deposits and payments, in conjunction with store manager.
• · Manage operational processes and practices, including: Store expense control, warehouse procedures, inventory accuracy, and building maintenance.
• · Establish relationship and open communication with human resources, distributions centers, visual team, corporate customer care, accounting, etc.
• · Perform other operational duties as assigned;
• · Maintain satisfactory time and attendance.
• · Collaborate with the store manager, regional visual and warehouse operations to assist with facilitation of floor moves and ensure adherence to the floor set guide and visual standards.
• · Awareness of merchandising and marketing for new merchandise tagging and tagging updates.

Benefits include:

• · Paid training
• · Health/Dental/Vision coverage
• · Life Insurance
• · 401(k) plan with company match
• · Tuition assistance
• · Paid time off
• · Generous Employee Discounts
• · Work in a State-of-the Art Showroom
• · Opportunity for growth and advancement.

Bassett Furniture Industries is an equal opportunity and affirmative action employer and does not discriminate against any applicant for employment because of race, color, religion, sex, national origin, disability, age, veterans status or other protected category. Bassett is dedicated to ensuring that qualified applicants are employed and that employees are treated consistently during employment, without regard to their race, color, religion, sex, national origin, disability, age, veterans status or other protected category. EEO/AA-M/F/V/D