Store Operations Admin — Customer Impact & Growth

Bassett Furniture Industries, Inc.; Buford (GA); On-site; USD 19,000 - 23,000; Part time

Benefits offered by this job

Paid training

Health/dental/vision

Life Insurance

401(k) match

Tuition assistance

Paid time off

Employee discounts

Showroom environment

Growth opportunities

Job summary

Bassett Furniture Industries is seeking a Store Operations Administrator to assist the manager in daily operations of the Bassett Home Furnishings retail location. You will handle order entry, cash management, financing applications, and coordination of deliveries to ensure customer satisfaction.

The ideal candidate is customer-service oriented, works well in a team, communicates effectively, and can manage time and tasks in a fast-paced showroom environment.

Qualifications

• Retail experience is a plus, but not required.
• Ability to resolve conflicts and handle problems.
• Strong organizational and time management skills.
• Excellent communication with customers, co-workers and management.
• Must read, understand and write English.

Responsibilities

• Assist design consultants with order entry, cash management, and financing applications.
• Assist ordering parts for customers such as arm caps, table legs, hardware.
• Direct administrative functions, including management and maintenance of petty cash reconciliation, reimburs ement and balancing of the cash drawer.
• Assist with sales order entry auditing using the daily transaction report.
• Work directly with customers to understand, troubleshoot, and resolve post purchase service concerns.
• Schedule customer deliveries, service calls and conducting customer satisfaction surveys.
• Processing service orders and maintain communication with customer on service status.
• Receive purchase orders for parts or store pick-ups.
• Audit and approve daily business folders and ensuring cash balancing to include all necessary supporting documentation is sent to the Retail Accounting Team including deposits and payments, in conjunction with store manager.
• Manage operational processes and practices, including: Store expense control, warehouse procedures, inventory accuracy, and building maintenance.
• Establish relationship and open communication with human resources, distributions centers, visual team, corporate customer care, accounting, etc.
• Perform other operational duties as assigned; Maintain satisfactory time and attendance.
• Collaborate with the store manager, regional visual and warehouse operations to assist with facilitation of floor moves and ensure adherence to the floor set guide and visual standards.
• Awareness of merchandising and marketing for new merchandise tagging and tagging updates.

Skills

Conflict resolution

Organizational skills

Time management

Team player

Communication skills

Read/write English

Customer service mindset

Tools

Microsoft Word

Microsoft Excel

Job description

Bassett Furniture Industries is seeking a Store Operations Administrator to assist the manager in daily operations of the Bassett Home Furnishings retail location. You will handle order entry, cash management, financing applications, and coordination of deliveries to ensure customer satisfaction.

The ideal candidate is customer-service oriented, works well in a team, communicates effectively, and can manage time and tasks in a fast-paced showroom environment.