Store Operations & Compliance Specialist

CarMax Business Services; Lexington (VA); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Sick leave

Vacation time

Floating holiday

Benefits website details

Job summary

CarMax Lexington, KY is seeking a Business Operations Associate to serve as the backbone of store operations, handling sales paperwork, cash handling, audits, and communication with customers and internal teams.

In this role you will process and audit paperwork for retail and wholesale sales, manage auctions and appraisals, support multiple departments, and uphold CarMax’s commitment to transparency and integrity in a fast-paced environment.

Qualifications

• Ability to read, interpret, and record data accurately for compliance and reporting.
• Strong organizational and multitasking skills in a deadline-driven environment.
• Proficiency in Microsoft Office and data entry systems with intermediate PC skills.

Responsibilities

• Deliver outstanding customer service by greeting customers, answering questions, and guiding them through paperwork processes.
• Process and audit paperwork for retail and wholesale sales, including deal jackets, finance contracts, and DMV documentation.
• Manage auction and appraisal transactions, ensuring accurate titles, payoffs, and proper documentation for funding.
• Handle cash management tasks, including receiving payments, preparing deposits, and maintaining security protocols.
• Train and mentor new associates and support store operations by assisting multiple departments and balancing overflow traffic.
• Perform clerical duties such as filing, data entry, and reconciliation of missing information while maintaining accuracy.
• Follow CarMax Environmental, Health and Safety (EH&S) requirements and maintain a clean and orderly work area.

Skills

data entry

Microsoft Office

organizational skills

customer service

Job description

CarMax Lexington, KY is seeking a Business Operations Associate to serve as the backbone of store operations, handling sales paperwork, cash handling, audits, and communication with customers and internal teams.

In this role you will process and audit paperwork for retail and wholesale sales, manage auctions and appraisals, support multiple departments, and uphold CarMax’s commitment to transparency and integrity in a fast-paced environment.