Retail Operations & Documentation Specialist

CarMax; Lexington (KY); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Paid sick time

Vacation time

Holiday pay

Job summary

CarMax in Lexington, KY, is hiring a Business Operations Associate to uphold accurate sales, auction, and appraisal processing while delivering exceptional customer service. The role combines data accuracy, cash handling, and cross-department collaboration in a fast-paced environment.

You will audit paperwork, manage titles and funding documentation, and train new associates. This position requires flexibility for varied shifts, including nights and weekends.

Qualifications

• Read, interpret, and record data accurately for compliance and reporting.
• Strong organizational and multitasking skills in a deadline-driven environment.
• Proficiency in Microsoft Office and data entry systems with intermediate PC skills.
• Effective verbal and written communication skills for customer and team interactions.
• Ability to lift up to 20 lbs and work on your feet for extended periods.
• Commitment to confidentiality, integrity, and adherence to CarMax policies.
• Flexibility to work varied schedules, including nights, weekends, and holidays.

Responsibilities

• Deliver outstanding customer service by greeting customers, answering questions, and guiding them through paperwork processes.
• Process and audit paperwork for retail and wholesale sales, including deal jackets, finance contracts, and DMV documentation.
• Manage auction and appraisal transactions, ensuring accurate titles, payoffs, and proper documentation for funding.
• Handle cash management tasks, including receiving payments, preparing deposits, and maintaining security protocols.
• Train and mentor new associates and support store operations by assisting multiple departments and balancing overflow traffic.
• Perform clerical duties such as filing, data entry, and reconciliation of missing information while maintaining accuracy.
• Follow CarMax Environmental, Health and Safety (EH& S) requirements and maintain a clean and orderly work area.

Skills

Data accuracy

Organization

Microsoft Office

Communication

Lifting 20 lbs

Confidentiality

Flexible schedule

Tools

Microsoft Office

Job description

CarMax in Lexington, KY, is hiring a Business Operations Associate to uphold accurate sales, auction, and appraisal processing while delivering exceptional customer service. The role combines data accuracy, cash handling, and cross-department collaboration in a fast-paced environment.

You will audit paperwork, manage titles and funding documentation, and train new associates. This position requires flexibility for varied shifts, including nights and weekends.