Store Operations & Compliance Associate

CarMax Business Services; Jackson (MS); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Paid sick leave

Vacation time

Holiday pay

Equal opportunity employer

Job summary

CarMax is seeking a Business Operations Associate in Jackson, MS to serve as the backbone of store operations, handling sales, auctions, appraisals, and cash management with accuracy and integrity.

You will process paperwork, support multiple departments, train new associates, and maintain a clean, compliant workspace while delivering outstanding customer service in a fast-paced team environment.

Qualifications

• Ability to read, interpret, and record data accurately for compliance and reporting.
• Strong organizational and multitasking abilities in a deadline-driven environment.
• Proficiency in Microsoft Office and data entry systems with intermediate PC skills.
• Effective verbal and written communication skills for customer and team interactions.

Responsibilities

• Deliver outstanding customer service by greeting customers, answering questions, and guiding them through paperwork processes.
• Process and audit paperwork for retail and wholesale sales, including deal jackets, finance contracts, and DMV documentation.
• Manage auction and appraisal transactions, ensuring accurate titles, payoffs, and proper documentation for funding.
• Handle cash management tasks, including receiving payments, preparing deposits, and maintaining security protocols.
• Train and mentor new associates and support store operations by assisting multiple departments and balancing overflow traffic.
• Perform clerical duties such as filing, data entry, and reconciliation of missing information while maintaining accuracy.
• Follow CarMax Environmental, Health and Safety (EH&S) requirements and maintain a clean and orderly work area.

Skills

Data interpretation

Organizational skills

Multitasking

Communication

Physical stamina

Confidentiality

Flexibility

Tools

Microsoft Office

Job description

CarMax is seeking a Business Operations Associate in Jackson, MS to serve as the backbone of store operations, handling sales, auctions, appraisals, and cash management with accuracy and integrity.

You will process paperwork, support multiple departments, train new associates, and maintain a clean, compliant workspace while delivering outstanding customer service in a fast-paced team environment.