Store Operations Associate — Growth & Daytime Hours

CubeSmart; Tewksbury (MA); On-site; USD 27,000 - 29,000; Full time

Benefits offered by this job

Competitive pay from day one

Paid time off

401(k) match

Health savings account contribution

Medical plans

Job summary

CubeSmart Self-Storage is hiring for a Store Operations Associate to manage stores within the district, focusing on customer service and property maintenance. You will build relationships, meet sales goals, and handle daily operations including payments and leasing.

The role emphasizes hands-on maintenance, teamwork, and delivering a great customer experience, with daytime hours and potential Sunday off in some locations. Equal opportunity employer.

Qualifications

• Positive, outgoing personality with a passion for helping people.
• Experience delivering high quality customer service to a diverse customer market.
• Self-driven mindset with strong operational focus.
• Basic computer skills including MS Office products.
• Ability to work Saturdays.
• Access to a personal vehicle, a valid driver’s license, and up-to-date insurance are required.
• While performing the duties of this job, you will be frequently required to stand, sit, kneel, crouch, crawl, bend, climb or balance on a ladder.
• Candidates must be authorized to work in the U.S. without sponsorship.

Responsibilities

• Develop customer relationships by identifying self-storage needs and providing appropriate solutions while delivering a standout customer experience.
• Interacting face to face with customers, providing excellent service, and building rapport.
• Meeting monthly sales goals and metrics.
• Walking the property to perform daily operational tasks including lock checks and showing units to customers.
• Renting self-storage units, selling store merchandise, managing the leasing process, accepting payments utilizing the POS system, completing daily bank deposits, and making courtesy calls regarding late payments.
• Daily maintenance tasks: cleaning units and store grounds, opening/closing doors (up to 50 lbs.), keeping facilities clean and safe.

Skills

Customer service

MS Office

Saturday availability

Driver's license

Personal vehicle

Physical stamina

Job description

CubeSmart Self-Storage is hiring for a Store Operations Associate to manage stores within the district, focusing on customer service and property maintenance. You will build relationships, meet sales goals, and handle daily operations including payments and leasing.

The role emphasizes hands-on maintenance, teamwork, and delivering a great customer experience, with daytime hours and potential Sunday off in some locations. Equal opportunity employer.