Store Office Team Lead

Colonial Group; West Hartford, Northern (CT, KY); Hybrid; USD 28,000 - 35,000; Full time

Benefits offered by this job

Medical benefits

Employee discount

Flexible schedule

Career growth

Office & retail mix

Job summary

Jordan’s Furniture in West Hartford, CT seeks an Office Supervisor to join its store office team. You will blend face-to-face service with administrative leadership, guiding a small team and handling daily office duties.

The schedule varies and includes days, nights and weekends. This role requires strong math and organizational skills, cash handling, deposits, and coordinating daily transactions, while providing excellent customer service.

Qualifications

• Lead and mentor a team, be a role model.
• Proficient computer skills; able to learn new programs.
• Interact with customers in a friendly and courteous manner.
• Excellent mathematical and organizational skills.
• 2-3 years of retail experience preferred.

Responsibilities

• Assist Office Supervisor in training and coaching store office employees, and schedule.
• Lead, motivate, and develop your team.
• Reconcile cash and checks in drawer at end of shift.
• Prepare daily deposits, secure cash bags and deposit in safe.
• Balance daily transactions and prepare deposits.
• Process sales orders, payments, and deliveries.
• Provide support and customer service to sales managers.
• Handle customer inquiries on delivery, refunds, and orders.

Skills

Team leadership

Computer proficiency

Customer interaction

Math skills

Communication skills

Retail experience

Job description

Do you love working in retail AND an office setting? Does motivating a retail office team excite you? If so, working in our store office might be for you. It will give you a balance of face-to-face customer service, variety of administrative duties and the excitement of leading a team.

The schedule varies and does include days, night and weekends.

Why you will love Jordan’s Furniture.

• Great Benefits – medical, dental, vision, employee discount and more!
• Flexible work schedule
• Fast paced environment – Your days will fly by.
• Career growth – The possibilities are endless.
• The best of both worlds – Work in an office position and in a retail environment to WOW our customers in person and over the phone
• Helping your team grow and develop

What we Stand for—Where Work is Fun and Values Matter!

At Jordan’s, we live the J-Way! Our average employee tenure is 12 years! Every day, our team embodies values that make a real difference:

• We Care… a Lot– because kindness and support are at the heart of everything we do.
• We Do the Right Thing– integrity is non-negotiable.
• We Dare to Think Differently– innovation keeps us ahead of the game.
• We Make Work Fun– yes, fun! Because great energy fuels great work.

Responsibilities we need you to perform...

• Assisting Office Supervisor in training store office employees and evaluating and coaching store office employees and scheduling
• Leading, motivating, and developing your team
• Reconciling cash and checks in drawer at end of shift
• Preparing daily deposits, securing cash bags and depositing in safe
• Coordinating and balancing daily transactions, preparing daily deposit slips, check list and opening/closing reports
• Processing sales orders, payments, gift certificates, special orders, miscellaneous credits, credit memos,voids and deliveries
• Providing support and customer service to sales/sales managers
• Contacting and responding to customers to resolve delivery and service issues, inquiries concerning order status, delivery dates, refunds, financed billing and other office related questions

Here’s what skills we need you to bring.

• Be able to lead and mentor a team and be a role model
• Proficient computer skills and ability to learn new programs
• Ability to interact with customers in a friendly and courteous manner
• Excellent mathematical and organizational skills
• Must be able to read and communicate effectively
• 2-3 years of retail experience in a related field preferred

Pay Range: $20.60-$25.75 per hour.

We share our pay range because transparency matters. This reflects what we reasonably expect to pay for this role based on experience and performance.

#IND

Jordan’s Furniture is an Equal Opportunity Employer.