Store Office Representative

Colonial Group; West Hartford, Northern (CT, KY); Hybrid; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical, dental, vision

Employee discount

Flexible schedule

Career growth

Job summary

Jordan’s Furniture is seeking a customer service associate to support sales in a retail/office setting. You will interact with customers, assist sales consultants with orders and payments, and handle phone inquiries to ensure smooth delivery and service experiences.

We offer a competitive hourly pay, benefits, and a flexible schedule in a fast-paced environment that values teamwork and customer care.

Qualifications

• Proficient computer skills and ability to learn new programs.
• Friendly and courteous customer interaction.
• Strong math and organizational skills.
• Able to read and communicate effectively.
• Retail experience preferred but not required.

Responsibilities

• Interact with customers in a courteous and professional manner to create raving fans.
• Assist sales consultants with finalizing sales orders and payment transactions, delivery setup, etc.
• Triaged incoming phone calls.
• Contact customers to resolve delivery and service issues, coordinating with other departments.
• Reconcile cash drawer at end of shift.

Skills

Computer skills

Customer interaction

Math skills

Reading & communication

Retail experience

Job description

Why you will love Jordan’s Furniture.

• Great Benefits – medical, dental, vision, employee discount and more!
• Unique Culture
• Flexible work schedule
• Fast paced environment – Your days will fly by.
• Career growth – The possibilities are endless.
• The best of both worlds – Work in an office position and in a retail environment to WOW our customers in person and over the phone

What we Stand for—Where Work is Fun and Values Matter!

At Jordan’s, we live the J-Way! Our average employee tenure is 12 years! Every day, our team embodies values that make a real difference:

• We Care… a Lot – because kindness and support are at the heart of everything we do.
• We Do the Right Thing – integrity is non-negotiable.
• We Dare to Think Differently – innovation keeps us ahead of the game.
• We Make Work Fun – yes, fun! Because great energy fuels great work

Responsibilities we need you to perform.

• Jordan’s prides itself on having a strong, loyal J-Team. We recognize we are ‘One Team, One Goal’ working together to continue to strengthen Jordan’s place in the market and as an employer of choice. We know that you are here to support your family and we are here to support you! Don’t wait any longer. Interacting with customers in a courteous and professional manner, creating raving fans!
• Assisting sales consultants with finalizing sales orders including payment transactions, delivery set up, etc.
• Triaging incoming phone calls
• Contacting customers to resolve delivery and service issues. Interacting with various departments to assist in resolving any issues
• Reconciling cash drawer at the end of a shift

Here’s what skills we need you to bring.

• Proficient computer skills and ability to learn new programs
• Ability to interact with customers in a friendly and courteous manner
• Excellent mathematical and organizational skills
• Must be able to read and communicate effectively
• 1-2 years of retail experience preferred but not required

Pay Range: $18-$20 per hour

Jordan’s is an Equal Opportunity Employer.

We share our pay range because transparency matters. This reflects what we reasonably expect to pay for this role based on experience and performance.

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