Store Manager - Zales - White Marsh Mall

Signet Jewelers Limited; Baltimore (MD); On-site; USD 50,000 - 67,000; Full time

Job summary

An established industry player is seeking a dynamic Store Manager to lead operations at a vibrant retail location. This role emphasizes a People First approach, fostering an inclusive environment while driving sales and customer satisfaction. You will coach and develop your team, ensuring they embody the brand’s values and deliver exceptional service. If you are passionate about retail and enjoy mentoring others, this is an exciting opportunity to make a significant impact in a supportive and purpose-driven company. Join a team that celebrates individuality and empowers its employees to shine!

Qualifications

• 3+ years of retail sales experience or 2 years plus 1 year of management.
• Advanced written and verbal communication skills are essential.

Responsibilities

• Lead daily operations to achieve sales and customer satisfaction.
• Coach staff to ensure exceptional customer experiences.

Skills

Advanced communication skills

Retail sales experience

Management experience

Bilingual skills

Education

Minimum of 2 years of college

Job description

Store Manager - Zales - White Marsh Mall

Location: Zales - White Marsh Mall - Baltimore, MD

Time Type: Full time

Posted On: Posted 2 Days Ago

Job Requisition ID: REQ_72679

You are a diamond and Zales celebrates that fact! We recognize that every one of our jewelry consultants has a unique sparkle, and we find ways to empower them to help our customers Celebrate Life and Express Love. Zales is part of Signet Jewelers, a purpose-driven company that believes love inspires love. Join us!

Position Summary:

Reporting to the District Manager (DM), the Store Manager (SM) will lead the day-to-day operations of a single store to achieve all sales, profitability, customer satisfaction, inventory control, brand representation, and team member growth and development to maximize the results of the store. Through personal selling, leadership, and coaching, the SM will champion a People First store environment that promotes diversity and inclusion, the development of life-time relationships with customers and the delivery of a best-in-class customer experience.

Key Responsibilities:

1. Communicates performance expectations and ensures all team members understand the impact of their performance on company success.
2. Coaches and develops the store staff to instill understanding of brand image and to ensure consistent representation of the brand.
3. Responsible for ensuring team members deliver an exceptional customer experience.
4. Attains sales projections and develops strategies to maximize sales potential.
5. Demonstrates a commitment to the Company’s People First vision.
6. Responsible for establishing a positive, professional work atmosphere.
7. Responds promptly and accurately to all management directives and requests.

Position Qualifications:

• Education Required: Minimum of 2 years of college preferred.
• Required Experience: At least 3 years of retail sales experience, or 2 years retail sales experience plus a minimum of 1-year retail management experience.
• Technical/Other Skills Required: Advanced communication skills, both written and verbal.
• Bilingual skills are a plus.

Physical Demands:

This job regularly requires the employee to stand, reach with hands and arms, and move between display cases. The employee must be able to lift and/or move up to 10 pounds.

Compensation: Base pay, $50k – $67k. Final pay rate shall be determined based on experience and qualifications.

Signet Jewelers is an equal opportunity employer committed to promoting diversity. We encourage women and minorities to apply.