Store Manager - Zales - White Marsh Mall

Signet Jewelers Limited; White Marsh (MD); On-site; USD 50,000 - 67,000; Full time

Job summary

An established industry player is seeking a Store Manager to lead operations at a vibrant retail location. This role involves driving sales, enhancing customer satisfaction, and fostering a People First environment. You will be responsible for coaching and developing your team, ensuring exceptional customer experiences, and managing store performance. If you are passionate about retail and have a knack for leadership, this opportunity allows you to make a significant impact while growing your career in a supportive and dynamic workplace. Join a company that values diversity and empowers its employees to shine.

Qualifications

• 3+ years of retail sales experience or 2 years retail plus 1 year management.
• Advanced communication and interpersonal skills are essential.

Responsibilities

• Lead daily operations to achieve sales and customer satisfaction.
• Coach store staff to ensure brand representation and customer experience.

Skills

Advanced Communication Skills

Interpersonal Skills

Retail Sales Experience

Leadership Skills

Education

Minimum of 2 years of college

Tools

MS Office

Job description

Store Manager - Zales - White Marsh Mall

Store Manager - Zales - White Marsh Mall

Apply locations Zales - White Marsh Mall - Baltimore, MD time type Full time posted on Posted 11 Days Ago job requisition id REQ_72679

You are a diamond and Zales celebrates that fact! We recognize that every one of our jewelry consultants has a unique sparkle, and we find ways to empower them to help our customers Celebrate Life and Express Love. Zales is part of Signet Jewelers, a purpose-driven company who believes love inspires love. Signet is also “Great Place to Work-Certified”. There are brilliant career paths awaiting you – rewarding opportunities to impact the lives of others and inspire love. Join us!

Position Summary:

Reporting to the District Manager (DM), the Store Manager (SM) will lead the day-to-day operations of a single store to achieve all sales, profitability, customer satisfaction, inventory control, brand representation, and team member growth and development to maximize the results of the store. Through personal selling, leadership, and coaching, the SM will champion a People First store environment that promotes diversity and inclusion, the development of life-time relationships with customers and the delivery of a best-in-class customer experience.

Responsibilities:

1. Communicates performance expectations and ensures all team members understand the impact of their performance on company success.
2. Coaches and develops the store staff to instill understanding of brand image and to ensure consistent representation of the brand in customer interactions and execution of store visuals and marketing.
3. Responsible for ensuring team members, and self, deliver an exceptional customer experience every time through training, customer outreach, communication and clear expectations.
4. Attains sales projections and sales quotas as set by the Company and develops strategies to maximize both personal and team members sales potential while achieving goals.
5. Demonstrates a commitment to the Company’s People First vision, responsible for the selection and development of talent to drive store growth.
6. Responsible for establishing a positive, professional work atmosphere in which team members are able to bring their full self to work and want to do their best.
7. Responds promptly and accurately to all management directives, requests for merchandise transfers, inventories, and requests for information.
8. Achieve outstanding sales performance and increase profit margins by controlling discounting, expenses, payroll, and repair departments.

Position Qualifications:

• Education Required: Minimum of 2 years of college preferred.
• Required or Acceptable Job-Related Experience: at least 3 years of retail sales experience, OR 2 years retail sales experience plus a minimum of 1-year retail management experience.
• Preference will be given to candidates with specialty retail or jewelry experience.
• Technical/Other Skills Required: Advanced Communication skillset, both written and verbal.
• Proficient with computers, with advanced proficiency in MS Office and other related business, technology, and communication tools.
• Strong interpersonal skills to build effective employee and customer relationships.

Physical Demands:

While performing the duties of this job, the employee is regularly required to communicate with and comprehend others. This job regularly requires the employee to stand, to reach with hands and arms, and to move between display cases to handle and/or feel merchandise. The employee must be able to lift and/or move up to 10 pounds.

Base pay: $50k – $67k. Final pay rate shall be determined and is based on experience and qualifications.

Signet Jewelers is an equal opportunity employer committed to promoting diversity of all levels of employees.