Store Manager & Sales Leader

Midas Auto Experts; Trenton (NJ); On-site; USD 45,000 - 75,000; Full time

Job summary

An established industry player seeks an Automotive Service Manager to lead and inspire a team in delivering exceptional automotive repair services. This role emphasizes customer satisfaction, quality control, and team development while managing daily operations in a busy service environment. The ideal candidate will have a strong background in automotive service management, excellent leadership abilities, and a passion for fostering a positive work culture. Join a company committed to promoting from within and providing growth opportunities while ensuring a safe and organized workspace. If you are ready to take your career to the next level in a dynamic environment, this is the opportunity for you.

Benefits

Bonus based on performance

Health insurance

Paid time off

Qualifications

• Minimum 2 years of experience in a service manager role.
• Strong customer service and leadership skills are essential.

Responsibilities

• Manage and direct automotive and general service technicians.
• Ensure exceptional customer service and adherence to policies.
• Oversee vehicle inspections and manage shop operations.

Skills

Customer Service Skills

Leadership Ability

Communication Skills

Team Building Skills

Problem-Solving Skills

Attention to Detail

Sales Focus

Education

2 years of service manager experience

General automotive knowledge

Job description

Benefits:

• Bonus based on performance
• Health insurance
• Paid time off

At Midas, we are dedicated to providing quality service to customer vehicles in the areas of inspection, diagnosis, and repair, utilizing the expertise attained through ASE Certifications and/or years of automotive repair experience.

We are looking for Automotive Service Managers to assist in managing and directing all service department activities, with the primary focus of selling tires, automotive repair, and maintenance services. The Co-Manager position is a developmental leadership role. Midas is committed to training our associates and promoting from within the organization.

Responsibilities

As a Midas Automotive Service Manager, you will manage and direct all automotive and general service technicians in the operation of the shop, including:

1. Ensures a safe, secure, and trustworthy work environment.
2. Develops personal growth opportunities.
3. Establishes strategic goals by gathering information from reporting documents.
4. Defines objectives, identifies, and evaluates trends and options, chooses a course of action, and evaluates outcomes.
5. Leads by example, manages, and trains team while keeping in tune with our companies’ vision, purpose, core values, and employee creed.
6. Ensures that all policies and procedures are being followed by all employees.
7. Delivers exceptional customer service while listening and consulting customers.
8. Oversees complete vehicle inspection and then makes comprehensive recommendations by building computerized repair orders and sourcing parts.
9. Discusses pricing estimates with customers as well as promoting shop service specials and financing options.
10. Monitors the quality of all vehicles being signed out.
11. Successfully supervises up to 10 employees.
12. Closely monitors inventory levels while managing product ordering and receipt.
13. Maintains a clean and organized job site.
14. Other duties as assigned.

Qualifications

• A minimum of 2 years of store or service manager experience
• General automotive knowledge
• Excellent customer service disposition
• Good communication skills
• Leadership ability
• Team building skills
• Ability to work a flexible retail schedule including weekends, evenings, and holidays
• Valid driver’s license

Qualities that make you stand out from the rest:

1. Attention to detail and organizational skills
2. Understanding the current performance of the location and asking for assistance if needed.
3. Open communication with their team
4. Excellent customer service skills
5. Responsibility
6. Focus on sales categories to ensure that all opportunities are taken care of
7. Excellent phone skills
8. Understanding the importance of quality control
9. Excellent problem-solving skills
10. Mechanical knowledge
11. Excellent leadership skills