Store Manager & Sales Leader

Midas Auto Experts; Egg Harbor Township (NJ); On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking an Automotive Service Manager to lead their service department. This role emphasizes quality service, team leadership, and exceptional customer interactions. With a focus on selling tires and automotive repair, the ideal candidate will have a minimum of 2 years of managerial experience and a passion for customer satisfaction. This innovative firm is dedicated to training and promoting from within, offering a supportive environment where your leadership skills can shine. If you're ready to take the next step in your career and make a significant impact, this opportunity is perfect for you.

Benefits

Bonus based on performance

Health insurance

Paid time off

401(k)

Employee discounts

Qualifications

• 2+ years of experience in a service manager role.
• Strong general automotive knowledge and customer service skills.

Responsibilities

• Manage and direct automotive service technicians and ensure a safe work environment.
• Deliver exceptional customer service and oversee vehicle inspections.

Skills

Customer Service

Leadership

Communication

Team Building

Problem Solving

Education

High School Diploma or equivalent

ASE Certifications

Tools

Computerized Repair Order Systems

Job description

Benefits:

• Bonus based on performance
• Health insurance
• Paid time off
• 401(k)
• Employee discounts

At Midas, we are dedicated to providing quality service to customer vehicles in the areas of inspection, diagnosis, and repair, utilizing the expertise attained through ASE Certifications and/or years of automotive repair experience.

We are looking for Automotive Service Managers to assist in managing and directing all service department activities, with the primary focus of selling tires, automotive repair, and maintenance services. The Co-Manager position is a developmental leadership role. Midas is committed to training our associates and promoting from within the organization.

Responsibilities

As a Midas Automotive Service Manager, you will manage and direct all automotive and general service technicians in the operation of the shop, including:

1. Ensures a safe, secure, and trustworthy work environment.
2. Develops personal growth opportunities.
3. Establishes strategic goals by gathering information from reporting documents.
4. Define objectives, identifies, and evaluates trends and options, chooses a course of action and evaluates outcomes.
5. Lead by example, manage, and train team while keeping in tune with our companies’ vision, purpose, core values and employee creed.
6. Ensure that all policies and procedures are being followed by all employees.
7. Deliver exceptional customer service while listening and consulting customers.
8. Oversee complete vehicle inspection and then make comprehensive recommendations by building computerized repair orders and sourcing parts.
9. Ability to discuss pricing estimates with customers as well as promoting shop service specials and financing options.
10. Monitor the quality of all vehicles being signed out.
11. Ability to successfully supervise up to 10 employees.
12. Closely monitor inventory levels while managing product ordering and receipt.
13. Maintaining a clean and organized job site.
14. Other duties as assigned.

Qualifications

• A minimum of 2 years of store or service manager experience
• General automotive knowledge
• Excellent customer service disposition
• Good communication skills
• Leadership ability
• Team building skills
• Ability to work a flexible retail schedule including weekends, evenings, and holidays
• Valid driver’s license

Qualities that make you stand out from the rest:

• Attention to detail and organizational skills
• Understanding the current performance of the location and asks for assistance if needed.
• Open communication with their team
• Excellent customer service skills
• Responsible
• Focus on sales categories to ensure that all opportunities are taken care of
• Excellent phone skills
• Understands the importance of quality control
• Excellent problem solving skills
• Has mechanical knowledge
• Excellent leadership skills