Store Manager & Sales Leader

Midas Auto Experts; Cherry Hill Township (NJ); On-site; USD 45,000 - 75,000; Full time

Job summary

An established industry player seeks an Automotive Service Manager to lead a dynamic team in delivering exceptional service. This role emphasizes the importance of customer satisfaction and operational excellence. You will be responsible for managing a team of technicians, ensuring quality control, and driving sales through exceptional service. With a commitment to training and growth, this position offers a fantastic opportunity for career advancement in a supportive environment. If you have a passion for automotive service and leadership, this is the perfect role for you.

Benefits

Bonus based on performance

Health insurance

Paid time off

Qualifications

• Minimum 2 years of experience in a managerial role in automotive services.
• Strong leadership and customer service skills are essential.

Responsibilities

• Manage and direct automotive and general service technicians.
• Ensure exceptional customer service and maintain a safe work environment.
• Monitor inventory levels and oversee vehicle inspections.

Skills

Customer Service Skills

Leadership Ability

Communication Skills

Team Building Skills

Problem Solving Skills

Attention to Detail

Education

2 years of store or service manager experience

General automotive knowledge

Job description

Benefits:

• Bonus based on performance
• Health insurance
• Paid time off

At Midas, we are dedicated to providing quality service to customer vehicles in the areas of inspection, diagnosis and repair, utilizing the expertise attained through ASE Certifications and/or years of automotive repair experience.

We are looking for Automotive Service Managers to assist in managing and directing all service department activities, with the primary focus of selling tires, automotive repair, and maintenance services. The Co-Manager position is a developmental leadership role. Midas is committed to training our associates and promoting from within the organization.

Responsibilities

As a Midas Automotive Service Manager, you will manage and direct all automotive and general service technicians in the operation of the shop, including:

1. Ensures a safe, secure, and trustworthy work environment.
2. Develops personal growth opportunities.
3. Establishes strategic goals by gathering information from reporting documents.
4. Define objectives, identifies, and evaluates trends and options, chooses a course of action and evaluates outcomes.
5. Lead by example, manage, and train team while keeping in tune with our companies’ vision, purpose, core values and employee creed.
6. Ensure that all policies and procedures are being followed by all employees.
7. Deliver exceptional customer service while listening and consulting customers.
8. Oversee complete vehicle inspection and then make comprehensive recommendations by building computerized repair orders and sourcing parts.
9. Ability to discuss pricing estimates with customers as well as promoting shop service specials and financing options.
10. Monitor the quality of all vehicles being signed out.
11. Ability to successfully supervise up to 10 employees.
12. Closely monitor inventory levels while managing product ordering and receipt.
13. Maintaining a clean and organized job site.
14. Other duties as assigned.

Qualifications

• A minimum of 2 years of store or service manager experience
• General automotive knowledge
• Excellent customer service disposition
• Good communication skills
• Leadership ability
• Team building skills
• Ability to work a flexible retail schedule including weekends, evenings and holidays
• Valid driver’s license

Qualities that make you stand out from the rest:

1. Attention to detail and organizational skills
2. Understanding the current performance of the location and asks for assistance if needed.
3. Open communication with their team
4. Excellent customer service skills
5. Responsible
6. Focus on sales categories to ensure that all opportunities are taken care of
7. Excellent phone skills
8. Understands the importance of quality control
9. Excellent problem solving skills
10. Has mechanical knowledge
11. Excellent leadership skills