Store Manager: Retail Ops Leader & Community Impact

Goodwill of Central & Northern Arizona; Frederick (MD); On-site; USD 63,000 - 77,000; Full time

Benefits offered by this job

Medical plans

HRA

Dental plans

Vision plan

401K

Life insurance

EAP

Paid time off

Paid holidays

Job summary

Goodwill of Central & Northern Arizona in Frederick, MD is seeking a Retail Store Leader to drive store operations, sales, and production while guiding the team to meet ambitious goals and deliver excellent service to donors and customers.

Under the Retail District Manager, you will manage payroll and expenses, monitor donations and inventory, train staff, and promote the Goodwill mission in the community. core values Guide every decision and action.

Qualifications

• Two years' work experience in Retail Management, preferably thrift
• One-year customer service experience
• Proficient in Microsoft Office Suite
• Valid drivers' license and clean MVR
• Ability to pass a background check and drug screen, where applicable for position
• Ability to speak and read English proficiently
• High School Diploma or Equivalent preferred

Responsibilities

• Develops and executes retail operations plan to achieve daily, monthly, quarterly, and yearly goals for operating income, revenue, and production.
• Coordinates with Retail District Manager to develop and implement strategic plans to help drive donations.
• Monitors product levels daily to achieve bottom line sales budget against targets.
• Ensures payroll costs and operating costs are managed to budget.
• Ensures Team Members deliver excellent customer service to donors and customers.
• Ensures store locations are clean, well-kept, and reflect the Goodwill brand appropriately.
• Partners with community businesses and organizations to promote Goodwill mission.
• Maintains regular and consistent in-person attendance.
• Serves as a Goodwill ambassador to the community.
• Transfers to different stores at any given moment due to business needs.
• Covers shifts at different stores at any moment due to business needs.
• Ensures that Team Members are well-trained and fulfill their duties and responsibilities.
• Ensures that Donation Attendants demonstrate excellent customer service in receiving donations and that those donations are sorted and prepared for processing.
• Ensures that Production Team processes, prices, and displays product per company standards and to achieve store goals.

Skills

Retail management experience

Customer service experience

Microsoft Office Suite

Valid drivers license

English proficiency

Education

High School Diploma or Equivalent

Job description

Goodwill of Central & Northern Arizona in Frederick, MD is seeking a Retail Store Leader to drive store operations, sales, and production while guiding the team to meet ambitious goals and deliver excellent service to donors and customers.

Under the Retail District Manager, you will manage payroll and expenses, monitor donations and inventory, train staff, and promote the Goodwill mission in the community. core values Guide every decision and action.