Retail Store Leader: Donor Impact & Team Growth

Goodwill of Central & Northern Arizona; Union Hills (MD); On-site; USD 63,000 - 77,000; Full time

Benefits offered by this job

Medical plans

HRA

Dental plans

Vision plan

401K traditional and Roth

Life insurance

EAP

Paid time off

Paid holidays

Job summary

Goodwill of Central and Northern Arizona is seeking a Retail Store Manager to lead daily store operations in Phoenix, drive donations, oversee staff, and ensure outstanding customer service. You will manage production, inventory, and payroll budgeting while upholding Goodwill values and community partnerships.

The role requires retail management experience, strong leadership, and a commitment to the mission of empowering individuals and strengthening communities.

Qualifications

• Two years' work experience in Retail Management, preferably thrift.
• One-year customer service experience.
• Proficient in Microsoft Office Suite.
• Valid driver's license and clean MVR.
• Ability to pass a background check and drug screen, where applicable for position.
• Ability to speak and read English proficiently.
• High School Diploma or Equivalent preferred.

Responsibilities

• Develops and executes retail operations plan to achieve daily, monthly, quarterly, and yearly goals for operating income, revenue, and production.
• Coordinates with Retail District Manager to develop and implement strategic plans to help drive donations.
• Monitors payroll costs and operating costs to budget.
• Ensures Team Members deliver excellent customer service to donors and customers.
• Partners with community businesses to promote Goodwill mission.
• Builds a high-performing team.

Skills

Retail management experience

Customer service

People leadership

Communication

Microsoft Office

Education

High School Diploma or Equivalent

Tools

Microsoft Office Suite

Job description

Goodwill of Central and Northern Arizona is seeking a Retail Store Manager to lead daily store operations in Phoenix, drive donations, oversee staff, and ensure outstanding customer service. You will manage production, inventory, and payroll budgeting while upholding Goodwill values and community partnerships.

The role requires retail management experience, strong leadership, and a commitment to the mission of empowering individuals and strengthening communities.