Store Manager: People Leader, Sales Growth & Training

Namely; United States; On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Salary plus monthly bonus

Medical, vision, and dental insurance

Employee discount

401k

Paid Time Off

Tuition reimbursement

Referral program

Job summary

Casper is seeking an Associate Store Manager to oversee staff and daily operations, shaping a customer-centric, consultative sales culture. You’ll lead by example, coach–develop the team, and ensure world-class service while monitoring the customer journey and in-store performance.

You should have 3+ years of people leadership in retail, strong sales discipline, and the ability to relocate if needed. Fluency in Salesforce is preferred, and a Bachelor’s degree or equivalent is required.

Qualifications

• 3+ years minimum experience as a people leader in Retail, sales, customer service or hospitality industry.
• Exceptional leadership capabilities with a track record of attracting, developing, and motivating top talent, swiftly adapting to change, and leading others through fast-paced environments.
• Financial management experience with success in driving top-line sales, interpreting reporting data, managing payroll budgets, and controlling expenses.
• Deep and demonstrated understanding of service excellence in a consumer environment.
• Excellent communication skills with a knack for building consensus via influence.
• Willing to relocate for growth opportunities.
• Hours expectation: minimum of 40 hours per week including weekends, based on business needs.
• Bachelor’s Degree or equivalent

Responsibilities

• Create an engaging customer experience that focuses on building relationships through the connection and relation of our brand and brand values.
• Evangelize the Casper mission of sleep and increase customer awareness.
• Protect and enhance the Casper omni channel customer journey.
• Be the voice of the customer, ensuring insights and opportunities to improve brand, product and services are communicated back to the Casper organization.
• Responsible for meeting/exceeding sales plans and increasing Casper’s market penetration rate.
• Assume managerial duties in the absence of the manager, including staff scheduling, opening/closing, inventory management, upholding visual brand standards, maintaining safe working conditions and facilities maintenance.
• Recruit, retain and develop a unique talent pool through continuous daily networking and interviewing prospective candidates.
• Develop, coach, and mentor a world class service-minded and high performing team.
• Foster an inspiring environment of engagement and learning, empowering team members to realize their full potential.
• Maintain a performance culture of ownership, continuous improvement and goal achievement.
• Implement and supervise ongoing training and feedback with the team.
• Work with the fleet to build out back of house processes and manage continuous improvements

Skills

People leadership

Sales leadership

Customer service

Data-driven decisions

Coaching

Retail operations

Education

Bachelor’s Degree or equivalent

Tools

Salesforce

Job description

Casper is seeking an Associate Store Manager to oversee staff and daily operations, shaping a customer-centric, consultative sales culture. You’ll lead by example, coach–develop the team, and ensure world-class service while monitoring the customer journey and in-store performance.

You should have 3+ years of people leadership in retail, strong sales discipline, and the ability to relocate if needed. Fluency in Salesforce is preferred, and a Bachelor’s degree or equivalent is required.