Store Manager: Omni-Experience & Team Leader

H&M; Lexington (KY); On-site; USD 60,000 - 80,000; Full time

Job summary

H&M is seeking a Store Manager in Lexington, KY to lead the full store team and deliver an exceptional omni-channel customer experience. You will drive visual standards, commercial execution, and a culture that promotes collaboration and entrepreneurial spirit while analyzing sales data to optimize results and profits.

You will guide budget planning, customer service excellence, and in-store initiatives like loyal program promotion and sustainability efforts, maintaining strong store operations

Qualifications

• Experience leading a store team and delivering an omni‑channel customer experience.
• Strong focus on visuals, commercial standards, and in‑store operations.
• Ability to analyze sales, plan budgets, and drive profit.

Responsibilities

• Oversee total omni customer experience in the store and ensure visual and commercial standards.
• Lead and develop the store team; foster collaboration and entrepreneurial spirit.
• Analyze sales performance and follow up with plans to optimize results and profits.
• Promote customer loyalty initiatives and sustainability programs in store.
• Manage store opening/closing routines and administrative operations.

Job description

H&M is seeking a Store Manager in Lexington, KY to lead the full store team and deliver an exceptional omni-channel customer experience. You will drive visual standards, commercial execution, and a culture that promotes collaboration and entrepreneurial spirit while analyzing sales data to optimize results and profits.

You will guide budget planning, customer service excellence, and in-store initiatives like loyal program promotion and sustainability efforts, maintaining strong store operations