Store Leader: Omni Experience & Team Growth

H&M; Norfolk (VA); On-site; USD 62,000 - 72,000; Full time

Benefits offered by this job

Staff discount

Medical coverage

Dental coverage

Vision coverage

401K

Job summary

H&M in Norfolk, VA seeks a Store Manager to lead the full store team and deliver a holistic omni customer experience with strong visual and commercial standards. You will align with global and regional strategies, foster an inclusive culture, and drive sales and profits.

You will also manage daily operations, coach staff, monitor budgets, and ensure excellent customer service while promoting loyalty initiatives and local market awareness.

Qualifications

• Proven leadership in a retail setting.
• Experience coaching and developing teams.
• Strong numerical and analytical skills for budgeting.
• Retail operations and store management background.
• Collaborative approach with teams and stakeholders.

Responsibilities

• Lead the total omni customer experience and uphold visual standards.
• Analyze sales and budgets, and create plans to optimize results.
• Coach and develop store team, manage scheduling and performance.
• Maintain store operations, compliance, and loss prevention.
• Drive in-store customer loyalty and sustainability initiatives.
• Stay informed on fashion trends and local market competition.

Skills

Leadership

Team coaching

Analytics

Retail operations

Collaboration

Job description

H&M in Norfolk, VA seeks a Store Manager to lead the full store team and deliver a holistic omni customer experience with strong visual and commercial standards. You will align with global and regional strategies, foster an inclusive culture, and drive sales and profits.

You will also manage daily operations, coach staff, monitor budgets, and ensure excellent customer service while promoting loyalty initiatives and local market awareness.