Store Manager - Nonprofit Donated Goods

Goodwill-Industries-of-Kyowva-Are; Louisa (KY); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

401(k) eligibility after one year of

Medical, dental, and vision insurance

Employee merchandise discount

Sick leave, vacation, and holiday pay

Incentive opportunities based on store

Job summary

Goodwill-Industries-of-Kyowva-Are Store in Louisa, KY is seeking a Store Manager to oversee day-to-day operations, lead staff and volunteers, and drive sales while delivering excellent customer service and supporting the organization’s mission.

The role requires a high school diploma or GED and at least three years of retail management or supervisory experience; substantial responsibilities include scheduling, training, safety, and inventory oversight.

Qualifications

• High school diploma or GED required.
• Minimum three years of retail management or related supervisory experience preferred.

Responsibilities

• Plan, prepare, and manage employee work schedules
• Assign team members to appropriate duties to ensure smooth daily operations
• Coordinate and direct merchandise preparation, pricing, and display standards
• Monitor cash handling, daily transactions, and reconciliation procedures
• Ensure compliance with security, sales, and recordkeeping practices
• Transport store funds to and from the bank
• Receive and respond to alarm calls (must maintain personal phone service)
• Maintain a clean, safe, and organized retail environment
• Orient new hires on emergency plans and procedures
• Interview, hire, train, and develop store employees
• Plan, assign, and direct work responsibilities
• Conduct performance evaluations and provide ongoing coaching
• Recognize strong performance and address performance concerns when necessary
• Support and implement performance improvement and corrective action processes
• Address employee and customer concerns professionally and effectively
• Assist with new hire onboarding paperwork for employees at assigned location
• Model exceptional customer service standards
• Respond to customer complaints or inquiries promptly and professionally
• Foster a welcoming environment for customers, donors, and community members
• Support inclusion and engagement of individuals with disabilities and those facing barriers to employment
• Directly supervises employees within the assigned retail location
• Carries out supervisory responsibilities in accordance with organizational policies and applicable laws
• Interviewing, hiring, and training employees
• Planning, assigning, and directing work
• Rewarding and disciplining employees
• Addressing complaints and resolving problems
• Stand and walk for extended periods
• Use hands to handle merchandise
• Lift up to 50 pounds occasionally
• Proficiency with Microsoft Word and Microsoft Outlook
• Valid driver’s license or reliable transportation
• CPR certification (or ability to obtain)
• Ability to work evenings and weekends as business needs require
• Strong leadership and team development skills
• Excellent customer service and communication abilities

Education

High school diploma or GED

Job description

Goodwill-Industries-of-Kyowva-Are Store in Louisa, KY is seeking a Store Manager to oversee day-to-day operations, lead staff and volunteers, and drive sales while delivering excellent customer service and supporting the organization’s mission.

The role requires a high school diploma or GED and at least three years of retail management or supervisory experience; substantial responsibilities include scheduling, training, safety, and inventory oversight.