Retail Store Manager — Lead Sales & Customer Experience

Youngstown LLC; Shenango Township (PA); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive benefits package

401(k) with company match

Life insurance

Generous PTO and holidays

Employee assistance program

Advancement opportunities

Job summary

Youngstown Area Goodwill Industries, Inc. is hiring a Retail Store Manager to oversee all operations of our New Castle, PA store. This leadership role drives sales, manages staff, and ensures excellent customer service in a community-focused environment.

You will hire and train employees, schedule, monitor inventory and loss prevention, and represent Goodwill in the community. Flexibility to work evenings and weekends is required.

Qualifications

• High school diploma or equivalent required; college coursework preferred.
• Experience leading teams and meeting operational goals is desired.
• Strong communication and organizational skills are essential.

Responsibilities

• Oversee daily store operations (sales floor, backroom, donations, merchandising).
• Hire, train, schedule, and supervise store employees.
• Drive sales, production, and donation goals.

Skills

Leadership

Communication

Organizational skills

Multitasking

POS experience

Flexible schedule

Team motivation

Customer service

Education

High school diploma or equivalent

Tools

Point-of-sale system

Job description

Youngstown Area Goodwill Industries, Inc. is hiring a Retail Store Manager to oversee all operations of our New Castle, PA store. This leadership role drives sales, manages staff, and ensures excellent customer service in a community-focused environment.

You will hire and train employees, schedule, monitor inventory and loss prevention, and represent Goodwill in the community. Flexibility to work evenings and weekends is required.