Store Manager - Lead Teams, Drive Sales & Customer Experience

Citi Trends; Thornton Township (IL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health and dental insurance

Paid vacation

401(k) plan

Paid training

Job summary

CITITRENDS is hiring a Store Manager to lead daily store operations, drive sales, manage payroll and controls, and coach a high-performing team. You will ensure an exceptional customer experience while upholding company standards and policies in a fast-paced retail environment.

Ideal candidates have 3–5 years of store leadership experience, strong communication and organizational skills, and the ability to work nights and weekends.

Qualifications

• High school diploma or equivalent required.
• 3–5 years of experience as a Store Manager or equivalent retail leadership role.
• 5–7 years of overall retail experience preferred.
• Strong communication, organizational, and people leadership skills.
• Ability to work a flexible schedule, including nights and weekends.
• Ability to perform basic math calculations, including percentages.
• Operational Excellence & Compliance.
• Customer-Focused Execution.
• Adaptability in a Fast-Paced Retail Environment.

Responsibilities

• Lead daily store operations to ensure sales goals, profit objectives, and customer experience standards are consistently achieved.
• Monitor sales performance and take action to drive results and address opportunities.
• Maintain financial controls, including payroll management, shrink control, and operating expenses.
• Ensure proper inventory controls, inventory transactions, and compliance with shrink prevention standards.
• Uphold all CITITRENDS operational policies, procedures, and standards.
• Recruit, interview, hire, onboard, coach, and, when necessary, counsel or terminate associates in accordance with company policies and legal guidelines.
• Direct and supervise associates engaged in sales, inventory, cash handling, and customer service.
• Build and maintain appropriate staffing levels to support store operations and performance.
• Provide ongoing coaching, feedback, and performance management to develop store associates.

Skills

Strong communication

Organizational skills

People leadership

Flexible schedule

Math calculations

Adaptability

Education

High school diploma or equivalent

Job description

CITITRENDS is hiring a Store Manager to lead daily store operations, drive sales, manage payroll and controls, and coach a high-performing team. You will ensure an exceptional customer experience while upholding company standards and policies in a fast-paced retail environment.

Ideal candidates have 3–5 years of store leadership experience, strong communication and organizational skills, and the ability to work nights and weekends.