Store Manager: Lead Teams & Customer Experience

Citi Trends; Aurora (IL); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Paid vacation

401(k) plan

Job summary

CITITRENDS in Aurora, IL is seeking a Store Manager to lead daily operations, drive sales, and develop a high-performing store team. You will manage people, merchandising, and customer experience while ensuring profitability and compliance.

Ideal candidates bring 3–5 years of store leadership, strong communication, and a track record of coaching teams. The role offers competitive pay, health and dental insurance, paid vacation, and opportunities for advancement within our growing network.

Qualifications

• High school diploma or equivalent required.
• 3–5 years of experience as a Store Manager or equivalent retail leadership role.
• 5–7 years of overall retail experience preferred.
• Strong communication, organizational, and people leadership skills; ability to work a flexible schedule including nights and weekends.
• Ability to perform basic math calculations, including percentages.
• Operational excellence & Compliance.
• Customer-focused execution.
• Adaptability in a fast-paced retail environment.

Responsibilities

• Lead daily store operations to meet sales goals, profit objectives, and customer experience standards.
• Monitor sales performance and take action to drive results and address opportunities.
• Maintain payroll, shrink, and operating expenses.
• Ensure inventory controls and shrink prevention compliance.
• Recruit, interview, hire, onboard, coach, and, when necessary, terminate associates.
• Direct and supervise associates in sales, inventory, cash handling, and customer service.
• Build staffing levels to support store operations and performance.
• Provide ongoing coaching and performance feedback to store associates.

Skills

Store management

People leadership

Communication skills

Operational excellence

Customer-focused execution

Adaptability

Team coaching

Education

High school diploma or equivalent

Job description

CITITRENDS in Aurora, IL is seeking a Store Manager to lead daily operations, drive sales, and develop a high-performing store team. You will manage people, merchandising, and customer experience while ensuring profitability and compliance.

Ideal candidates bring 3–5 years of store leadership, strong communication, and a track record of coaching teams. The role offers competitive pay, health and dental insurance, paid vacation, and opportunities for advancement within our growing network.