Store Manager: Lead Team & Deliver Outstanding Experience

The Michael's Companies; Sterling, Northern (VA, KY); On-site; USD 80,000 - 107,000; Full time

Benefits offered by this job

401(k) with employer match

Employee discounts

Medical, dental, and vision coverage

Tuition assistance

Adoption assistance

Job summary

The Michaels Companies in Sterling is seeking a Store Manager to lead a team and drive sales and customer experience in a fast-paced retail environment. You will implement company policies, manage merchandising, and ensure operational excellence across all store departments.

The role requires 5+ years of retail experience with a focus on inventory and customer service, plus 2+ years of supervising a diverse team. Expect a dynamic schedule including nights and weekends.

Qualifications

• 5+ years of retail experience with knowledge of inventory management, merchandising, and customer service excellence.
• 2+ years of experience directly supervising a diverse team, including performance management and talent development.

Responsibilities

• Lead and manage all aspects of the store, ensuring SOPs and company policies are followed.
• Deliver sales and KPI targets in line with annual objectives.
• Staff the store with qualified team members and manage hiring, training, and coaching.
• Act as Manager on Duty (MOD) and coordinate store operations and customer service.
• Oversee store departments and cross-train staff in framing sales and production.

Skills

Retail experience

Inventory management

Customer service

Team supervision

Performance management

Job description

The Michaels Companies in Sterling is seeking a Store Manager to lead a team and drive sales and customer experience in a fast-paced retail environment. You will implement company policies, manage merchandising, and ensure operational excellence across all store departments.

The role requires 5+ years of retail experience with a focus on inventory and customer service, plus 2+ years of supervising a diverse team. Expect a dynamic schedule including nights and weekends.