Store Manager: Lead Team, KPIs & Customer Experience

michaels; Sterling (VA); On-site; USD 80,000 - 107,000; Full time

Benefits offered by this job

401(k) with employer match

Employee Assistance Program

Medical coverage

Dental coverage

Vision coverage

Telemedicine

Flexible spending accounts

Commuter benefits

Tuition assistance

Adoption assistance

Employee discounts

Job summary

Michaels is seeking a Store Manager in Sterling, VA to lead a team and drive customer experience while achieving store KPIs. The role focuses on managing operations, staff development, and ensuring adherence to brand promises and SOPs in a fast-paced retail setting.

The candidate will oversee staffing, training, performance management, and safety programs, with a strong emphasis on merchandising, inventory control, and delivering exceptional customer service.

Qualifications

• 5+ years of retail experience, including specialized knowledge of inventory management, merchandising, and customer service excellence.
• 2+ years of experience directly supervising a diverse team, including performance management and talent development.

Responsibilities

• Lead and manage all aspects of the store, including SOPs and company programs to ensure compliance and results.
• Deliver sales plan and KPIs in line with annual performance objectives; manage the team to achieve KPIs.
• Lead the execution of the customer brand promises across the store.
• Implement shrink and safety programs to meet goals.
• Hire, train, observe and coach team members; manage performance and development.

Skills

Retail experience

Team supervision

Inventory management

Customer service excellence

Job description

Michaels is seeking a Store Manager in Sterling, VA to lead a team and drive customer experience while achieving store KPIs. The role focuses on managing operations, staff development, and ensuring adherence to brand promises and SOPs in a fast-paced retail setting.

The candidate will oversee staffing, training, performance management, and safety programs, with a strong emphasis on merchandising, inventory control, and delivering exceptional customer service.