Store Leader: Retail Ops & Team Growth

Michaels; Fort Wayne (IN); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

401(k) with employer match

Medical, dental, and vision coverage

Employee discounts

Tuition assistance

Commuter benefits

Job summary

Michaels is seeking a Retail Store Manager for the Fort Wayne, IN location. The role focuses on leading a team to deliver exceptional customer experiences, achieve sales targets, and maintain store standards.

Responsibilities include hiring and coaching staff, managing inventory and merchandising, and ensuring compliance with SOPs while coordinating workloads and ensuring safety. This full-time position requires strong leadership and customer service excellence.

Qualifications

• 5+ years of retail experience including knowledge of inventory management, merchandising, and customer service excellence.
• 2+ years directly supervising a diverse team, including performance management and talent development.

Responsibilities

• Lead and manage all aspects of the store, ensuring SOPs and company policies are followed.
• Deliver sales and KPI targets in alignment with annual objectives.
• Oversee customer brand promises and shrink/safety programs.
• Hire, train, coach, and develop store Team Members and manage performance.
• Coordinate workload, staffing and cross-training to cover all departments.

Skills

Retail leadership

Team supervision

Inventory management

Customer service

Tools

POS systems

Job description

Michaels is seeking a Retail Store Manager for the Fort Wayne, IN location. The role focuses on leading a team to deliver exceptional customer experiences, achieve sales targets, and maintain store standards.

Responsibilities include hiring and coaching staff, managing inventory and merchandising, and ensuring compliance with SOPs while coordinating workloads and ensuring safety. This full-time position requires strong leadership and customer service excellence.