Store Manager — Lead Team & Customer Experience

KnitWell Group; Fort Wayne (IN); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Paid time off

Monthly bonuses

Employee discounts

Professional development

Advancement opportunities

Philanthropy partnerships

Job summary

Soma, part of KnitWell Group, is seeking a Store Manager for the Fort Wayne, IN location. You will lead the store team, create a welcoming, customer-centered experience, and drive daily operations to meet sales goals.

This role requires 5+ years of retail management experience (2+ in a Store Manager role), with flexible hours including nights and weekends. You’ll coach staff, manage payroll and schedules, use store reporting, and build community connections through events and initiatives.

Qualifications

• 5+ years of retail management experience.
• 2+ years in a Store Manager position.
• Ability to hire, develop and coach a retail team.
• Flexible availability—nights, weekends, holidays.
• Strong leadership, collaboration and communication skills.
• Proficient in using store reporting to drive action plans.

Responsibilities

• Define a clear vision to prioritize a customer-centered culture and drive results.
• Hire, develop and coach an effective retail team.
• Own the store’s financial performance, payroll and scheduling, and sales goals.
• Lead the team with clear expectations, feedback and guidance.
• Use store reporting to improve metrics and run the business.
• Maintain a visually inspiring store reflecting brand standards and policies.
• Build community connections through in-store events and partnerships.

Skills

Leadership

People management

Communication

Strategic planning

Reporting & analytics

Operational excellence

Payroll & scheduling

Customer experience

Decision making

Time management

Job description

Soma, part of KnitWell Group, is seeking a Store Manager for the Fort Wayne, IN location. You will lead the store team, create a welcoming, customer-centered experience, and drive daily operations to meet sales goals.

This role requires 5+ years of retail management experience (2+ in a Store Manager role), with flexible hours including nights and weekends. You’ll coach staff, manage payroll and schedules, use store reporting, and build community connections through events and initiatives.