Store Manager: Lead Sales, Talent & Fan Experience

Hot Topic; Fresno (CA); On-site; USD 33,000 - 42,000; Full time

Job summary

Hot Topic in Fresno, CA is seeking a Store Manager who will lead our team to deliver strong sales and exceptional customer experiences in a fast-paced mall environment.

You’ll recruit, coach, and develop staff, manage daily operations, and ensure merchandising that showcases our fandom with on-brand promotions. The role emphasizes leadership, accountability, and hands-on problem solving to keep the store running smoothly.

Qualifications

• 1–2 years of retail store management experience.
• High school diploma or GED or equivalent.
• Retail is fast-changing; ability to adapt and learn quickly.
• Open-minded about pop culture fandoms & music trends.
• Physically able to lift up to 50 pounds and handle store duties.

Responsibilities

• Achieve the store's sales plan and comp sales goals.
• Recruit, develop, and retain a collaborative, passionate team.
• Lead customer engagement through social media, store apps, and clienteling.
• Maintain an operationally sound business with structure, delegation, and customer-first selling practices.
• Monitor shrink, payroll hours, schedules, and external factors affecting business.
• Communicate with retail leadership and HQ on trends and customer feedback.
• Run sales reports and use data to guide strategy to hit targets.
• Merchandise the store using planograms and launch promos on time.
• Mentor and build a bench of talented staff through recognition and feedback.

Skills

Communication

Recruiting

Operations

Merchandising

Payroll management

Scheduling

Education

High school diploma or GED

Job description

Hot Topic in Fresno, CA is seeking a Store Manager who will lead our team to deliver strong sales and exceptional customer experiences in a fast-paced mall environment.

You’ll recruit, coach, and develop staff, manage daily operations, and ensure merchandising that showcases our fandom with on-brand promotions. The role emphasizes leadership, accountability, and hands-on problem solving to keep the store running smoothly.