Store Manager: Lead Sales & Customer Experience

SmartRecruiters, Inc.; Grand Rapids (MI); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Competitive Pay

Career Growth

Benefits Package

HSA Contributions

401(k) Matching

Team Environment

Job summary

The Tile Shop in Grand Rapids is seeking a Store Manager to lead a sales-driven team focused on outstanding customer service. You will train and develop assistants, drive sales goals, and ensure a premium customer experience with in-depth product knowledge and store operations.

Ideal candidates have retail management experience, a people-first leadership style, and a track record of achieving targets in a fast-paced environment.

Qualifications

• 2+ years of experience in retail management.
• Previous sales experience.
• Proven ability to build, develop, and motivate a sales team.
• Strong work ethic with a drive to exceed expectations.
• Work well with others in a fast paced, commission sales environment.
• Open to learning and growing independently and from feedback.
• Lead with a positive attitude and contagious enthusiasm.
• Detail oriented and highly organized.
• Sense of Design: put together various styles, colors, and textures.
• Basic mathematical and computer skills.
• Ability to read, write, and speak in English.
• Previous experience in a related field preferred.

Responsibilities

• Build and develop a well-rounded team of Assistant Managers and Sales Associates.
• Train and coach employees on policies, procedures, and job duties.
• Proactively greet customers and develop lasting relationships.
• Sell tile and related products to exceed customer expectations.
• Learn and use knowledge of all store and warehouse operations.
• Lead by example to achieve sales goals.
• Learn the installation process and products to educate customers.
• Track established store sales goals.
• Provide customers with updates on product delivery status.
• Maintain professional standards to protect The Tile Shop brand.
• Develop schedules for direct Store Associates and Store Warehouse Personnel.
• Maintain inventory accuracy.
• Use good business practices at all times.
• Other duties as assigned.

Skills

Retail management

Sales

Team leadership

Customer service

Communication

Attention to detail

Design sense

Math skills

English proficiency

Job description

The Tile Shop in Grand Rapids is seeking a Store Manager to lead a sales-driven team focused on outstanding customer service. You will train and develop assistants, drive sales goals, and ensure a premium customer experience with in-depth product knowledge and store operations.

Ideal candidates have retail management experience, a people-first leadership style, and a track record of achieving targets in a fast-paced environment.