Store Manager: Lead Sales Team & Customer Experience

The Tile Shop; Mentor (OH); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Competitive pay

Career growth opportunities

401(k) plan with employer matching

Excellent training

Job summary

The Tile Shop in Mentor, OH seeks a Store Manager with a people- and sales-driven leadership style. You will build, develop, and lead a high-performing team to achieve sales goals and deliver an exceptional customer experience.

Responsibilities include coaching Assistant Managers and Sales Associates, delivering top-notch service, and ensuring store operations run smoothly, with a focus on inventory accuracy and professional standards.

Qualifications

• 2+ years of experience in retail management.
• Previous sales experience.
• Proven ability to build, develop, and motivate a sales team.
• Must read, write, and speak English.
• Detail oriented and highly organized.

Responsibilities

• Build and develop a team of Assistant Managers and Sales Associates.
• Train and coach employees on policies, procedures, and duties.
• Proactively greet customers and develop lasting relationships.
• Sell tile and related products to exceed customer expectations.
• Learn and use knowledge of all store and warehouse operations.
• Lead by example to achieve sales goals.
• Learn the installation process and products to educate customers.
• Track established store sales goals.
• Provide customers with updates on product delivery status.
• Maintain professional standards to protect The Tile Shop brand.
• Develop schedules for direct Store Associates and Store Warehouse Personnel.
• Maintain inventory accuracy.
• Use good business practices at all times.
• Other duties as assigned.

Skills

Retail management

Sales experience

Leadership

Customer service

Communication

Detail oriented

Design sense

Math skills

English language

Job description

The Tile Shop in Mentor, OH seeks a Store Manager with a people- and sales-driven leadership style. You will build, develop, and lead a high-performing team to achieve sales goals and deliver an exceptional customer experience.

Responsibilities include coaching Assistant Managers and Sales Associates, delivering top-notch service, and ensuring store operations run smoothly, with a focus on inventory accuracy and professional standards.