Store Manager

The Tile Shop; Shrewsbury (MA); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Competitive pay

Unlimited earnings

Comprehensive benefits

HSA contributions

401(k) match

Team environment

Job summary

The Tile Shop in Shrewsbury, MA is seeking a Store Manager who leads with a people- and sales-driven spirit to inspire a high-performing team and deliver exceptional customer experiences.

You will recruit, train, and develop Assistant Managers and Sales Associates, coach performance, and manage daily store and warehouse operations to achieve sales goals while maintaining brand standards and a welcoming environment for customers.

Qualifications

• 2+ years of experience in retail management.
• Proven ability to build and motivate a sales team.
• Strong work ethic with a drive to exceed expectations.
• Open to learning and growing from feedback.
• Ability to read, write, and speak in English.
• Design sensibility to coordinate styles and colors.

Responsibilities

• Lead and develop a team of assistants and sales associates.
• Train staff on policies, procedures, and duties.
• Greet customers and build relationships.
• Sell tile and related products to exceed expectations.
• Oversee store and warehouse operations.
• Schedule store associates and manage inventory accuracy.
• Monitor store sales goals and report progress.
• Maintain brand standards.
• Assist with installation process education.
• Other duties as assigned.

Skills

Store leadership

Customer service

Sales coaching

Team development

Communication

Organization

Design sensibility

Basic math & computer skills

Read/write English

Education

High School Diploma or GED

Experience in related field preferred

Tools

POS systems

Inventory software

MS Office

Job description

The Tile Shop is hiring a Store Manager with a people and sales-driven leadership spirit. We want outstanding, knowledgeable, skilled, and motivated managers whose top priority is to provide the highest level of leadership to their team all while showing that great customer service. As a Store Manager, you will lead by example to build, develop, and inspire your team towards successfully achieving sales goals and creating the ultimate customer experience.

Job Description

• Build and develop a well-rounded team of Assistant Managers and Sales Associates.
• Train and coach employees on policies, procedures, and job duties.
• Proactively greet customers and develop lasting relationships.
• Sell tile and related products to exceed customer expectations.
• Learn and use knowledge of all store and warehouse operations.
• Lead by example to achieve sales goals
• Learn the installation process and products to educate customers.
• Track established store sales goals.
• Provide customers with updates on product delivery status.
• Maintain professional standards to protect The Tile Shop brand.
• Develop schedules for direct Store Associates and Store Warehouse Personnel.
• Maintain inventory accuracy.
• Use good business practices at all times.
• Other duties as assigned.

Qualifications

• 2+ years of experience in retail management
• Previous sales experience
• Proven ability to build, develop, and motivate a sales team.
• Strong work ethic with a drive to exceed expectations
• Work well with others in a fast paced, commission sales environment
• Open to learning and growing independently and from feedback
• Lead with a positive attitude and contagious enthusiasm
• Detail oriented and highly organized
• Sense of Design: put together various styles, colors, and textures
• Basic mathematical and computer skills
• Ability to read, write, and speak in English
• Previous experience in a related field preferred

Additional Information

• Competitive Pay with Unlimited Earning Potential
• Individual Career Growth Opportunities & Excellent Training
• Competitive & Comprehensive Benefit Package
• HSA Employer Contributions
• 401(k) Plan with employer matching
• Team Focused Work Environment

The Tile Shop is an Equal Opportunity Employer.