Store Manager: Lead Ops, People & Guest Experience

Mills Fleet Farm e-Commerce Enterprises, LLC; Owatonna (MN); On-site; USD 42,000 - 62,000; Full time

Job summary

Fleet Farm is seeking a Convenience Store Manager to lead daily operations, drive team performance, and deliver a best-in-class customer experience at our Convenience and Fuel Store. You will oversee a dynamic team, manage inventory and merchandising, drive profitability, and ensure operational excellence.

You’ll lead by example, create a safe, welcoming environment, and contribute to a high-energy, customer-first culture while ensuring compliance and financial discipline across store activities.

Qualifications

• High school diploma or GED preferred.
• Minimum 1 year of retail management experience.
• Strong leadership and employee development skills.
• Proven track record of delivering outstanding customer service.
• Strong analytical, problem-solving, and decision-making skills.
• Comfortable managing cash handling, fuel sales, and promotions.
• Excellent communication skills—verbal and written.
• Computer and point-of-sale system proficiency.
• Ability to multitask in a fast-paced environment.
• Valid driver’s license and current auto insurance.

Responsibilities

• Recruit, train, schedule, and coach a team of 8–10 team members.
• Create a culture of accountability, performance, and continuous learning.
• Partner with HR to support hiring and employee development initiatives.
• Store Operations: Ensure the store is clean, safe, and visually appealing at all times.
• Maintain accurate inventory, reduce shrink, and monitor backroom activities.
• Enforce company policies and ensure compliance with all federal, state, and local regulations (OSHA, EEOC, DOL, etc.).
• Customer Experience: Lead by example to deliver “Best in Class” customer service.
• Resolve customer concerns professionally and promptly.
• Foster a welcoming, helpful environment for every shopper.
• Financial & Performance Management: Monitor and improve store performance using sales and operational data.
• Ensure accurate financial procedures, including deposits and reconciliations.
• Manage wage and expense control programs and address variances proactively.
• Implement in-store marketing and promotional programs.
• Drive sales through creative merchandising and seasonal displays.

Skills

Retail management

Leadership

Customer service

Communication

Cash handling

Sales analytics

Education

High school diploma or GED

Tools

POS system

Job description

Fleet Farm is seeking a Convenience Store Manager to lead daily operations, drive team performance, and deliver a best-in-class customer experience at our Convenience and Fuel Store. You will oversee a dynamic team, manage inventory and merchandising, drive profitability, and ensure operational excellence.

You’ll lead by example, create a safe, welcoming environment, and contribute to a high-energy, customer-first culture while ensuring compliance and financial discipline across store activities.