Convenience Store Team Lead

Fleet Farm; United States; On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Fleet Farm loyalty program

Job summary

Fleet Farm is seeking a C-Store Team Lead to guide a team in delivering exceptional customer experiences at the convenience store, fuel area, and related operations.

You will oversee transactions, staff coaching, safety compliance, and store presentation while driving loyalty program participation and operational efficiency.

Qualifications

• Experience leading a team in a fast-paced retail setting.
• Proven ability to coach and develop Team Members.
• Strong customer service and communication skills.

Responsibilities

• Train, coach, mentor, develop, and supervise Team Members in the C-Store.
• Provide customers with a quick and efficient check-out experience with accurate transactions.
• Follow regulations for tobacco, lottery, and alcohol purchases.
• Ensure safe food handling and overall gas mart operations.
• Maintain stock levels and organize store displays as directed.
• Open and close the store and ensure security.
• Promote Fleet Farm loyalty programs and company initiatives.

Skills

Team leadership

Coaching

Customer service

Communication

Education

High School Diploma or GED

Job description

Do you enjoy serving customers, mentoring others, and impacting processes to ensure customers are receiving the best possible service? Do you have a positive attitude and love interacting with people? If so, this opportunity is for you!

The C-Store Team Lead is responsible for leading a team that provides an exceptional customer experience through the sale of fuel and other store merchandise, processing transactions at the point of sale, and assisting in the overall operations of the Convenience Store.

Job duties:

• Train, coach, mentor, develop, and supervise Team Members in the C-Store.
• Provide customers with a quick and efficient check-out experience with the accurate and efficient operation of transactions.
• Follow all city, county, state regulations and procedures regarding the transactions of tobacco products, lottery tickets, and alcohol.
• Responsible to ensure all safe food handling requirements are followed.
• Responsible for gas mart operations including maintenance of fuel pumps, fuel islands, fuel operating consoles, fuel tanker drops, and processing of all related documentation.
• Ensure all Team Members understand and follow all emergency response protocols in regards to spills and hazardous material handling.
• Answer customer questions concerning location, price, and use of merchandise based upon product specifications.
• Maintain adequate stock levels of merchandise. Restock all merchandise as needed.
• Responsible for opening and closing of the store and overall security of the facility.
• Responsible for ensuring displays are set up according to Company directives.
• Positive promotion of Fleet Farm customer loyalty program, credit card, and other company initiatives.

Job Requirements and Education:

• High School Diploma or GED preferred.
• Ability to work a flexible schedule, including days, nights, weekends, and holidays is required.
• Ability to lift up to 50 lbs.
• 2 years of retail management or supervisory experience preferred.
• Proven ability to lead, coach, and build relationships in a fast paced environment.
• Must be able to direct and motivate a diverse population that includes full-time and part-time Team Members.
• Ability to work in a variety of temperatures, including the cooler, freezer, and external/outdoor temperatures.

Fleet Farm is an Equal Employment Opportunity Employer and gives all applicants for employment equal consideration regardless of race, color, sex, gender, ethnicity, religious creed or belief, national origin, ancestry, age, physical or mental disability, sexual orientation, genetic information, citizenship status, military or veteran status, pregnancy, or any other status protected by federal, state or local law. Upon request and consistent with applicable laws, Fleet Farm will provide reasonable accommodations to individuals with disabilities who need an accommodation to fully participate in the application process.