Store Ops Lead - Customer Experience & Team Training

Mills Fleet Farm e-Commerce Enterprises, LLC; Town of Germantown (WI); On-site; USD 46,000 - 60,000; Full time

Job summary

Fleet Farm in Germantown, WI, is seeking a Senior Team Lead to drive an exceptional customer experience, oversee daily store operations, and train team members for future management roles.

You will serve as Manager On Duty, supervise staff, ensure in-stock levels and proper storefront presentation, and uphold safety standards while supporting shrink reduction and loss prevention efforts.

Qualifications

• Demonstrated leadership and coaching abilities in a retail setting.
• Experience managing store operations and team performance.
• Strong communication skills for effective team management.
• Ability to train and develop store staff to support growth.

Responsibilities

• Act as Manager On Duty and supervise all store areas.
• Lead training and development of Team Members across the store.
• Oversee customer experience, product facing, and Zone maintenance.
• Ensure compliance with safety and Fleet Farm standards.

Skills

Leadership

Coaching

Store operations

Customer service

Education

High School Diploma or GED

Job description

Fleet Farm in Germantown, WI, is seeking a Senior Team Lead to drive an exceptional customer experience, oversee daily store operations, and train team members for future management roles.

You will serve as Manager On Duty, supervise staff, ensure in-stock levels and proper storefront presentation, and uphold safety standards while supporting shrink reduction and loss prevention efforts.