Store Manager: Lead Growth, People & Customer Experience

carters; Lakewood (CO); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health benefits

30% discount on Carter's brands

GED/English program tuition-free

Paid time off, holidays, and parental/

Adoption assistance

Charitable matching gifts

Professional and personal development

Job summary

Carter's is seeking a Store Manager in Lakewood, CO to lead the team and be the brand’s first face for growing families. You’ll foster an inclusive environment, coach staff to become product experts, and own team development and customer experiences on the sales floor.

You’ll drive merchandising, payroll, and KPIs while building loyalty through our programs and ensuring an omnichannel experience. The role requires leadership of direct reports and a proactive, solutions-oriented mindset.

Qualifications

• Minimum of 3 years of retail or related management experience leading direct reports.
• A high school diploma or GED.
• Proficient computer and technology skills (Outlook, Excel, web navigation).

Responsibilities

• Build a talent pipeline through networking and recruiting; develop succession plans by training and developing your team.
• Foster a positive, safe, and inclusive work environment for employees to collaborate and recognize performance to increase employee engagement.
• Grow leaders through providing direction, delegation, and investing in their development.
• Create a genuine customer focus on the sales floor by leading and directing the Leader on Duty program.
• Welcome customers with a warm greeting and provide assistance with our product styles, features, and benefits.
• Build customer loyalty through directing and coaching the team on the benefits of customer participation in our Loyalty programs, including credit.
• Execute Company's direction on merchandising and operations; manage payroll and budgets.
• Understand and analyze Key Performance Indicators (KPIs) and identify behaviors to drive results.
• Seamlessly lead and integrate an omnichannel experience ensuring teams are trained on the tools available.
• Reduce loss through a consistent level of customer service, education, and operational controls.

Skills

Leadership

Communication

Tech savvy

Retail management

Education

High school diploma or GED

Tools

Outlook

Excel

Web navigation

Job description

Carter's is seeking a Store Manager in Lakewood, CO to lead the team and be the brand’s first face for growing families. You’ll foster an inclusive environment, coach staff to become product experts, and own team development and customer experiences on the sales floor.

You’ll drive merchandising, payroll, and KPIs while building loyalty through our programs and ensuring an omnichannel experience. The role requires leadership of direct reports and a proactive, solutions-oriented mindset.