Part-Time Retail Sales Lead & Coach

KnitWell Group; Silver Spring (MD); On-site; USD 26,000 - 33,000; Full time

Benefits offered by this job

401(k) plan

Merchandise discounts

Professional development

Community impact through partnerships

Job summary

KnitWell Group's LOFT store in Downtown Silver Spring, MD is seeking a Sales Lead who will model and coach exceptional customer experiences while supporting the store team. You’ll work closely with the Store Manager to understand store operations and be ready to step in as manager when needed.

You’ll drive personalized service, assist onboarding and development of a highly engaged team, uphold brand standards, and use tools to deliver a seamless omnichannel experience for customers.

Qualifications

• 6 months of retail sales experience preferred.
• Management experience preferred.
• Tech proficient with a point-of-sale system.
• Enjoys communicating and coaching.
• Flexible availability—evenings, weekends, holidays.
• Takes initiative in making thoughtful decisions and prioritizing tasks.

Responsibilities

• Represent the brand and model personalized customer experience behaviors.
• Assist store leaders with onboarding and developing an engaged team.
• Support an inclusive store environment where everyone feels welcome.
• Uphold high visual and operational standards with a customer focus.
• Use tools to drive a customer-focused, profitable team.
• Provide in-the-moment feedback and coaching for better customer interactions.
• Step into the role of manager when needed.

Skills

Retail sales

Management

POS operation

Coaching

Flexible schedule

Decision making

Organizational skills

Job description

KnitWell Group's LOFT store in Downtown Silver Spring, MD is seeking a Sales Lead who will model and coach exceptional customer experiences while supporting the store team. You’ll work closely with the Store Manager to understand store operations and be ready to step in as manager when needed.

You’ll drive personalized service, assist onboarding and development of a highly engaged team, uphold brand standards, and use tools to deliver a seamless omnichannel experience for customers.