Store Manager: Lead a Purposeful, People-First Retail Team

Lush Fresh Handmade Cosmetics; Troy (MI); On-site; USD 56,000 - 69,000; Full time

Benefits offered by this job

50% product discount

Growth from within

Entrepreneurial work environment

Unique store atmosphere

Job summary

Lush North America in Troy, MI seeks a Store Manager to lead a dynamic retail team. You will recruit and develop managers, train staff on our brand, product, and service, and drive store performance with a focus on customer experience and ethical business practices.

You will oversee budgets, scheduling, and operations while championing DEIB, inclusivity, and staff growth within a fun, entrepreneurial environment. Excellence in leadership and communication is essential.

Qualifications

• 3-5 years managing in a retail environment.
• Strong HR skills in hiring, scheduling, training, conflict resolution and performance management
• Excellent listening and communication skills
• Excellent analytical, critical thinking and troubleshooting skills
• Excellent organization and time management skills
• Strong customer service, supervisory and sales skills
• Knowledge and interest in skincare, natural beauty, and ethical business
• Ability to work flexible hours to meet the needs of the shop including holidays, evenings, and weekends.

Responsibilities

• Recruiting your team and building a capable retail staff.
• Training and developing your management team and staff on brand, product, and service.
• Lead customer experience initiatives and ensure exceptional service standards.
• Drive sales through strong business planning and KPI management.
• Oversee budgets, scheduling, and store operations to maintain efficiency.

Skills

HR skills

Communication skills

Analytical thinking

Time management

Customer service

Leadership

DEIB awareness

Multilingual ability

Tools

Excel

Microsoft Office

Job description

Lush North America in Troy, MI seeks a Store Manager to lead a dynamic retail team. You will recruit and develop managers, train staff on our brand, product, and service, and drive store performance with a focus on customer experience and ethical business practices.

You will oversee budgets, scheduling, and operations while championing DEIB, inclusivity, and staff growth within a fun, entrepreneurial environment. Excellence in leadership and communication is essential.