Store Manager: Lead a High-Performance Wireless Team

Victra - Verizon Authorized Retailer; Bakersfield (CA); On-site; USD 29,000 - 43,000; Full time

Benefits offered by this job

Paid Training

Health Insurance

Dental Insurance

Vision Insurance

401K Match

Tuition Reimbursement

Verizon Service Discount

Referral Bonus

Career Advancement

Job summary

Victra is the largest Verizon Authorized Retailer in the United States hiring a Store Manager to shape guest experience and coach a team for top performance. You will drive sales, lead operations, and ensure brand standards while delivering world-class customer service.

This hourly role includes training, weekly leadership calls, and opportunities for career advancement within a fast-paced environment.

Qualifications

• Background in customer service within the retail, restaurant, or wireless industry preferred.
• 1-2 years of experience in Customer Service or leadership role.
• Management experience in a commission-based sales environment.
• Proven history of achieving challenging team and individual sales goals.
• Balanced multiple opposing priorities in a multifaceted environment.
• Set goals, evaluated performance, and developed a high performing team.
• Basic interview skills and enhanced staffing knowledge.
• At least 18 years of age
• Legally authorized to work in the United States

Responsibilities

• Driving personal sales by following our EGET sales process.
• Leading your team by resolving customer issues and assisting with customer transactions.
• Taking directions from District Manager on day-to-day operations.
• Setting and sharing daily/weekly/monthly goals with sales teams.
• Providing your team with training and mentoring to deliver outstanding customer experience by handling customer flow and store traffic and resolving customer escalations in timely manner as per company standards
• Identifying any selling skill gaps, then building and implementing development plans to help the team meet and exceed sales metrics and quota assignments.
• Running store operations – analyzing staffing needs, reporting financial and sales data, managing cash, meeting compliance, opening trouble tickets with Facilities/Network/IT as needed to ensure store up-time and functionality.
• Monitoring inventory by restocking shelves with products, maintaining device security, and managing the cleanliness of the store.
• Leading store merchandising and planogram compliance in accordance with company expectations.
• Completing store opening and closing activities.
• Collective responsibility on attaining store targets daily/weekly/monthly.

Skills

Customer service

Leadership

Sales

Communication

Education

High school diploma or GED

Job description

Victra is the largest Verizon Authorized Retailer in the United States hiring a Store Manager to shape guest experience and coach a team for top performance. You will drive sales, lead operations, and ensure brand standards while delivering world-class customer service.

This hourly role includes training, weekly leadership calls, and opportunities for career advancement within a fast-paced environment.