Store Manager - Lead a High-Impact Customer Experience

Rothy's; New York (NY); On-site; USD 48,000 - 54,000; Full time

Benefits offered by this job

Generous paid time off

401k matching

Health plans for you and family

Mental health benefits

Wellness reimbursement

Employee Discount Program

Job summary

Rothy’s in New York City (Nolita) seeks a Store Manager to lead a high-performing team and deliver exceptional customer experiences while keeping daily operations running smoothly.

You’ll collaborate with stores and departments to drive improvements, champion our mission, and embody the Rothy’s brand. This role requires 3–5 years of progressive retail leadership, a proven sales track record, and a passion for sustainability and community.

Qualifications

• 3–5 years of progressive retail leadership experience.
• Proven track record of achieving sales targets and driving business growth.
• Good judgment on key work and core issues.
• Ability to think critically and exhibit problem-solving skills.
• Strong skills in coaching, talent development, and building engaged, high-performing teams.
• Operational expertise, including scheduling, payroll, and inventory management.

Responsibilities

• Team Leadership: Proactively recruit, hire, onboard and develop a strong store team.
• Develop team members through in-the-moment feedback, floor observations, and 1:1 check-ins.
• Train the team on SOPs, service expectations, selling skills, and product knowledge.
• Lead the Division of Responsibility (DOR) program with your leadership team.
• Ensure MOD program execution with clear expectations and accountability.
• Coach for high performance and address employee relations with People Team.
• Create a positive, motivating team culture through engagement opportunities.

Skills

Retail leadership

Sales target achievement

Coaching & development

Operational planning

Team collaboration

Customer service focus

Job description

Rothy’s in New York City (Nolita) seeks a Store Manager to lead a high-performing team and deliver exceptional customer experiences while keeping daily operations running smoothly.

You’ll collaborate with stores and departments to drive improvements, champion our mission, and embody the Rothy’s brand. This role requires 3–5 years of progressive retail leadership, a proven sales track record, and a passion for sustainability and community.