Store Manager — Lead a High-Impact Brand Team

Vans; Durham (NC); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Healthcare benefits

Employee discounts

Store-wide incentive programs

Job summary

Vans is seeking a Store Manager to lead store performance, deliver exceptional customer experiences, and nurture a high-performing, inclusive team. You will champion brand values, drive profitability, and ensure operational excellence across all areas in a fast-paced retail environment.

The role emphasizes coaching, culture, and accountability, with a focus on customer interactions and community engagement, aligned with Vans’ values.

Qualifications

• Proven ability to drive results through store teams and exceed sales and profit goals.
• Skilled in coaching, motivating, and building high-performing, diverse teams.
• Strong verbal and written communication skills with the ability to influence across all levels.
• Solution-oriented and flexible in a fast-paced, dynamic retail environment.
• Capable of working independently, managing shifting priorities, and meeting business expectations.
• Comfortable using word processing, spreadsheets, and retail software tools.
• Ability to stand and move throughout the store for extended periods and perform physical tasks.

Responsibilities

• Model exceptional customer service and selling behaviors to elevate the in-store experience.
• Partner with store leaders to achieve and exceed sales goals, tracking KPIs.
• Model brand-specific service standards and selling behaviors to foster authentic engagement.
• Lead all aspects of people management, including recruitment, onboarding, performance evaluations, promotions, and terminations.
• Shape store culture to align with company values and maintain a positive environment.
• Provide coaching, feedback, and training in customer service, product knowledge, brand identity, and operations.
• Assess customer interactions and the in-store experience; resolve escalated concerns with professionalism.
• Oversee store operations including scheduling, expenses, loss prevention, audits, and reporting.
• Ensure visual merchandising standards and inventory control through receiving procedures.
• Support store marketing events and community engagement to drive traffic and brand awareness.
• Promote accountability, creativity, and collaboration across teams.
• Uphold company policies, safety standards, and operational procedures.

Skills

Results driving

Coaching & development

Verbal & written communication

Solution-oriented

Independent work

Prioritization & multitasking

Retail software literacy

Education

Undergraduate or graduate degrees valued

Tools

Retail software tools

Job description

Vans is seeking a Store Manager to lead store performance, deliver exceptional customer experiences, and nurture a high-performing, inclusive team. You will champion brand values, drive profitability, and ensure operational excellence across all areas in a fast-paced retail environment.

The role emphasizes coaching, culture, and accountability, with a focus on customer interactions and community engagement, aligned with Vans’ values.