Store Manager: Brand Lead for Customer Experience

Vans; Central Valley (NY); On-site; USD 48,000 - 72,000; Full time

Job summary

Vans is seeking a Store Manager to lead store performance, drive sales, and deliver an exceptional customer experience. You will cultivate a high-performing, inclusive team culture while upholding brand standards and operational excellence in a fast-paced retail environment.

The role requires 3–5 years of retail management experience, with strong leadership and communication skills. Undergraduate or graduate degrees are valued but not required; the ideal candidate thrives on coaching teams and

Qualifications

• 3–5 years of related professional/retail management experience.
• Strong verbal and written communication skills.
• Ability to coach, motivate, and build high-performing, diverse teams.
• Comfortable leading in a fast-paced retail environment.

Responsibilities

• Drive business performance, deliver exceptional customer experience, and cultivate a high-performing, inclusive team culture.
• Lead all aspects of store operations including scheduling, expense control, loss prevention, audits, and reporting.
• Recruiting, onboarding, performance evaluations, promotions, and terminations with input and discretion.
• Ensure adherence to brand standards and customer service expectations across all store activities.

Skills

Customer service

Sales leadership

People management

Communication

Education

Undergraduate or graduate degrees valued but not required

Job description

Vans is seeking a Store Manager to lead store performance, drive sales, and deliver an exceptional customer experience. You will cultivate a high-performing, inclusive team culture while upholding brand standards and operational excellence in a fast-paced retail environment.

The role requires 3–5 years of retail management experience, with strong leadership and communication skills. Undergraduate or graduate degrees are valued but not required; the ideal candidate thrives on coaching teams and