Store Manager: Lead a High-Energy Team & Bonus Potential

Lids; Myrtle Beach (SC); Vor Ort; USD 42.000 - 68.000; Vollzeit

Benefits dieser Stelle

Medical, dental, vision coverage

Retirement plan

Employer-paid benefits (disability, AD

Paid Time Off

Employee discount and perks

Career development

Zusammenfassung

Lids is seeking a dynamic Store Manager to lead daily operations, drive sales, and develop a high-performing team in a fast-paced retail environment. You will oversee hiring, training, scheduling, and customer service excellence while maintaining store standards and inventory integrity.

As a store leader, you’ll manage operations, execute pricing and merchandising strategies, and foster an engaging, inclusive workplace.

Qualifikationen

• Established ability to produce sales results while minimizing loss.
• Proven supervisory skills, with capacity to deliver training material and assess retention.
• Strong interpersonal and communication skills.
• Proven ability to perform independently with minimal supervision.
• Ability and willingness to travel overnight for training and/or business meetings.
• Ability to work varying days and hours, based on business needs, and maintain an excellent attendance record.
• Proven managerial skills.

Aufgaben

• Lead store hiring strategy and recruitment planning.
• Assist in onboarding to acclimate new team members to Lids.
• Engage team members by creating a fun and productive environment, including helping them understand how their work supports company objectives and the success of their stores and Lids overall.
• Drive team engagement by ensuring team members are given recognition and continuous check‑ins, including performance management and documentation when relevant, to support and reinforce career and personal growth.
• Lead and execute Lids selling strategy to achieve KPIs, sales target and deliver exceptional customer service.
• Resolve customer feedback and address issues in the moment, including customer escalations, urgent requests, and resolve to “make it right” for customers.
• Manage and direct in‑store team members to ensure optimal customer service that values customers’ time and supports overall store operations.
• Ensure every customer is offered the opportunity to participate in Lids membership programs or special in‑store offers through employee education.
• Plan, prepare, and manage the schedule by considering team members’ qualifications, availability, and performance to maintain efficiency and effectiveness of operations.
• Understand and adhere to Policies & Procedures Manual to maintain a safe work environment.
• Maintain store technology and equipment – MPOS, Lids Custom, etc. – by conducting daily audits, verifying continued functionality, facilitating updates and maintenance as instructed, or ordering repair as needed.

Kenntnisse

Sales leadership

Supervisory skills

Interpersonal skills

Independent work

Travel readiness

Flexible scheduling

Management

Jobbeschreibung

Lids is seeking a dynamic Store Manager to lead daily operations, drive sales, and develop a high-performing team in a fast-paced retail environment. You will oversee hiring, training, scheduling, and customer service excellence while maintaining store standards and inventory integrity.

As a store leader, you’ll manage operations, execute pricing and merchandising strategies, and foster an engaging, inclusive workplace.