Store Manager in Training (MIT)

Insomnia Cookies LLC; New York (NY); On-site; USD 100,000 - 125,000; Full time

Job summary

Join a rapidly growing, nationally recognized company as a Store Manager in Training! This role offers an exciting opportunity to lead a team in a fun environment while ensuring exceptional customer service. You'll supervise staff, conduct interviews, and support operations in a vibrant setting known for its delicious cookies. With competitive pay and comprehensive benefits starting after 60 days, including medical, dental, and vision coverage, plus a monthly cellphone stipend, this position is perfect for hospitality-focused individuals eager to grow in their careers. Enjoy perks like free cookies every shift and the chance for promotions in a dynamic team atmosphere.

Benefits

End of month store bonus

Medical, dental, and vision insurance

Pet insurance

$25 monthly cellphone stipend

10 days paid vacation

2 paid Insomnia Personal Days

Job stability

Growth and promotion opportunities

Fun team environment

Free cookies with every shift

Qualifications

• 1+ year of supervisory experience in retail or restaurant settings.
• Proficient in MS Office and POS systems.

Responsibilities

• Supervise and train team members during shifts.
• Conduct interviews for new hires in manager's absence.
• Ensure customer service excellence and upselling.

Skills

Supervisory experience

Customer service excellence

Interviewing skills

Point of Sale (POS) systems

MS Office proficiency

Education

High school diploma or equivalent

Tools

Applicant Tracking System

Job description

Insomnia Cookies is actively hiring for a full-time hourly Store Manager in Training (MIT) at our Meatpacking store located at 304 W 14th St, New York NY 10014, and we are seeking hospitality-focused individuals looking to join our industry-leading, rapidly growing, nationally recognized company!

Our sweet MIT perks & compensation:

• Pay range: $20.00 - $23.00/hr
• Eligibility for end of month store bonus
• Excellent comprehensive benefits 1st day of the month after 60 days of employment which includes medical, dental, vision, and pet insurance coverage
• $25.00 monthly cellphone stipend
• 10 days of paid vacation plus 2 paid Insomnia Personal Days of Wellness
• Job stability with a rapidly growing and reputable company
• Achievable growth/promotion opportunities
• You get to work in a fun, exciting team environment
• FREE cookies with every shift!

What will I do as a MIT with Insomnia Cookies?

• Perform as Manager-on-Duty during scheduled shifts when Store Ops Manager (GM) is not present.
• Supervise, train, and coach 2-5 team members engaged in both cookie sales and customer deliveries.
• Lead new hourly staff onboarding and initial training.
• Conduct initial interviews for potential new hires (Cookie Crew, Shift Leaders, and Delivery Drivers) in the manager’s absence.
• Support Store Ops Manager with ordering, inventory control, and scheduling.
• Hold staff accountable to Insomnia Cookies’ standards (baking, uniform, company policies, etc.).
• Upselling and overall customer service excellence - Ensuring all team members are also upselling and providing the best customer service.

Desired skills/experience:

• At least 1 year of experience in a supervisory role within a restaurant or retail store
• Prior experience conducting in-person interviews of hourly support staff
• Prior Point of Sale (POS) systems experience
• Ability to utilize MS Office, Word, and our Applicant Tracking System
• Ability to work a 4-5 day work week and 1-2 mid-to-late shifts throughout the latter part of the week (Thurs-Sun)
• Must be 18 years of age or older and have legal eligibility for employment in the United States

Pay: $20 - $23 an hour

About us:

Insomnia Cookies was founded in a college dorm room by then-student, Seth Berkowitz. Fast forward 20 years and so many cookies later, our innovative bakery + delivery concept has become a cult brand known for its rabid following of cookie lovers who crave Insomnia’s warm, delicious delivery all day and late into the night. With an expanding footprint of over 300 stores globally, an experiential, “sweet-easy” concept as the brand’s flagship in Philadelphia, Pa. (where Insomnia Cookies is headquartered), and a rapidly-growing nationwide shipping and gifting portfolio... Insomnia Cookies is revolutionizing the cookie game by truly "Imagining What’s Possible"!