Store Manager in Training (MIT)

Insomnia Cookies LLC; New York (NY); On-site; USD 100,000 - 125,000; Full time

Job summary

Join a rapidly growing and nationally recognized company as a Store Manager in Training! This exciting role offers the chance to lead a team in a vibrant environment while ensuring exceptional customer service and operational excellence. With competitive pay, comprehensive benefits starting on day one, and opportunities for growth, this position is perfect for hospitality-focused individuals eager to make an impact. Enjoy perks like free cookies during your shifts and a supportive team atmosphere that fosters professional development. If you're ready to take the next step in your career, this is the opportunity you've been waiting for!

Benefits

Medical, dental, and vision insurance

Pet insurance coverage

$25 monthly cellphone stipend

10 days of paid vacation

2 paid Insomnia Personal Days of Wellness

End of month store bonus

Job stability

Achievable growth opportunities

Fun team environment

FREE cookies with every shift

Qualifications

• 1+ years in a supervisory role in restaurant or retail.
• Experience in conducting interviews for hourly staff.

Responsibilities

• Manage store operations in the absence of the Store Ops Manager.
• Train and supervise team members in sales and deliveries.
• Ensure high standards of customer service and upselling.

Skills

Supervisory experience

Customer service excellence

Point of Sale (POS) systems

MS Office proficiency

Interviewing skills

Education

High school diploma or equivalent

Tools

Applicant Tracking System

Job description

Insomnia Cookies is actively hiring for a full-time hourly Store Manager in Training (MIT) at our newly opening Fresh Meadows, NY location and we are seeking hospitality focused individuals looking to join our industry leading, rapidly growing, nationally recognized company!

Our sweet MIT perks & compensation:

• Pay rate: $20.00 - $23.00/hr
• Eligibility for end of month store bonus
• Excellent comprehensive benefits 1st day of the month after 60 days of employment which includes medical, dental, vision and pet insurance coverage
• $25.00 monthly cellphone stipend
• 10 days of paid vacation plus 2 paid Insomnia Personal Days of Wellness
• Job stability with a rapidly growing and reputable company
• Achievable growth/promotion opportunities
• You get to work in a fun, exciting team environment
• FREE cookies with every shift!

What will I do as a MIT with Insomnia Cookies?

• Perform as Manager-on-Duty during scheduled shifts when Store Ops Manager (GM) is not present.
• Supervise, train and coach 2-5 team members engaged in both cookie sales and customer deliveries.
• Lead new hourly staff onboarding and initial training.
• Conduct initial interviews for potential new hires (Cookie Crew, Shift Leaders and Delivery Drivers) in the manager’s absence.
• Support Store Ops Manager with ordering, inventory control and scheduling.
• Hold staff accountable to Insomnia Cookies’ standards (baking, uniform, company policies, etc.).
• Upselling and overall customer service excellence - Ensuring all team members are also upselling and providing the best customer service.

Desired skills/experience:

• At least 1 year of experience in a supervisory role within a restaurant or retail store
• Prior experience conducting in-person interviews of hourly support staff
• Prior Point of Sale (POS) systems experience
• Ability to utilize MS Office, Word and our Applicant Tracking System
• Ability to work a 4-5 day work week and 1-2 mid-to-late shifts throughout the latter part of the week (Thurs- Sun)
• Must be 18 years of age or older and have legal eligibility for employment in the United States

$20 - $23 an hour