Store Manager in Training (MIT)

Insomnia Cookies LLC; New York (NY); On-site; USD 100,000 - 125,000; Full time

Job summary

Join a rapidly growing and nationally recognized company as a Store Manager in Training! This exciting opportunity allows you to lead a dynamic team in a fun environment while ensuring exceptional customer service and operational excellence. With competitive pay and comprehensive benefits starting from day one, you will enjoy perks such as a monthly cellphone stipend, paid vacation, and even free cookies with every shift! This role is perfect for individuals with a passion for hospitality and a desire to grow within a thriving organization. If you're ready to make a difference and lead a team to success, this is the role for you!

Benefits

End of month store bonus

Medical, dental, vision, and pet insurance

$25 monthly cellphone stipend

10 days paid vacation

2 paid Insomnia Personal Days

Job stability

Growth/promotion opportunities

Fun team environment

FREE cookies with every shift

Qualifications

• 1+ year in a supervisory role in retail or restaurant.
• Experience with POS systems and MS Office required.

Responsibilities

• Manage store operations in the absence of the Store Ops Manager.
• Supervise and train team members on cookie sales and deliveries.
• Conduct initial interviews for new hires.

Skills

Supervisory experience

Customer service excellence

Upselling

Interviewing skills

Point of Sale (POS) systems

MS Office proficiency

Education

High school diploma or equivalent

Tools

Applicant Tracking System

Job description

Insomnia Cookies is actively hiring for a full-time hourly Store Manager in Training (MIT) at our Morningside Heights store located at 1028 Amsterdam Ave and we are seeking hospitality-focused individuals looking to join our industry-leading, rapidly growing, nationally recognized company!

Our sweet MIT perks & compensation:

• Pay range: $20.00 - $23.00/hr
• Eligibility for end of month store bonus
• Excellent comprehensive benefits 1st day of the month after 60 days of employment which includes medical, dental, vision, and pet insurance coverage
• $25.00 monthly cellphone stipend
• 10 days of paid vacation plus 2 paid Insomnia Personal Days of Wellness
• Job stability with a rapidly growing and reputable company
• Achievable growth/promotion opportunities
• You get to work in a fun, exciting team environment
• FREE cookies with every shift!

What will I do as a MIT with Insomnia Cookies?

• Perform as Manager-on-Duty during scheduled shifts when Store Ops Manager (GM) is not present.
• Supervise, train, and coach 2-5 team members engaged in both cookie sales and customer deliveries.
• Lead new hourly staff onboarding and initial training.
• Conduct initial interviews for potential new hires (Cookie Crew, Shift Leaders, and Delivery Drivers) in the manager’s absence.
• Support Store Ops Manager with ordering, inventory control, and scheduling.
• Hold staff accountable to Insomnia Cookies’ standards (baking, uniform, company policies, etc.).
• Upselling and overall customer service excellence - Ensuring all team members are also upselling and providing the best customer service.

Desired skills/experience:

• At least 1 year of experience in a supervisory role within a restaurant or retail store
• Prior experience conducting in-person interviews of hourly support staff
• Prior Point of Sale (POS) systems experience
• Ability to utilize MS Office, Word, and our Applicant Tracking System
• Ability to work a 4-5 day work week and 1-2 mid-to-late shifts throughout the latter part of the week (Thurs-Sun)
• Must be 18 years of age or older and have legal eligibility for employment in the United States

$20 - $23 an hour

About us:

Insomnia Cookies was founded in a college dorm room by then-student, Seth Berkowitz. Fast forward 20 years and so many cookies later, our innovative bakery + delivery concept has become a cult brand known for its rabid following of cookie lovers who crave Insomnia’s warm, delicious delivery all day and late into the night. With an expanding footprint of over 300 stores globally, an experiential, “sweet-easy” concept as the brand’s flagship in Philadelphia, Pa. (where Insomnia Cookies is headquartered), and a rapidly-growing nationwide shipping and gifting portfolio, Insomnia Cookies is revolutionizing the cookie game by truly Imagining What’s Possible!