Store Manager in Training (MIT)

Insomniacookies; Madison (WI); On-site; USD 20,664 - 30,307; Full time

Benefits offered by this job

Hourly pay

Store bonus eligibility

Cellphone stipend

Pet insurance

Paid vacation

Personal days

Growth opportunities

Free cookies

Job summary

Insomnia Cookies in Madison, WI is seeking a Store Manager in Training to lead a small team, supervise shifts, and support the Store Ops Manager with ordering and scheduling. This full-time, hourly role offers growth opportunities and a fun, fast-paced environment.

As MIT you will interview candidates, onboard new staff, and help maintain standards. Benefits include a monthly cellphone stipend, paid vacation, and eligibility for a store bonus, with cookies as a sweet perk.

Qualifications

• At least 1 year of supervisory experience in a restaurant or retail setting.
• Experience conducting in-person interviews for hourly staff.
• Experience with POS systems.
• Ability to use MS Office, Word, and an Applicant Tracking System.
• Wlexibility to work 4–5 days, Thurs–Sun shifts.
• Must be 18+ and eligible to work in the United States.

Responsibilities

• Act as Manager-on-Duty during shifts when the Store Ops Manager is absent.
• Supervise, train, and coach 2–5 team members on cookie sales and deliveries.
• Lead onboarding and initial training for new hourly staff.
• Conduct initial interviews for Cookie Crew, Shift Leaders and drivers in manager's absence.
• Assist Store Ops Manager with ordering, inventory, and scheduling.
• Hold staff to Insomnia Cookies’ standards (baking, uniform, policies).
• Upsell and ensure excellent customer service across the team.

Skills

Supervisory experience

POS systems

Tools

MS Office

Applicant Tracking System

Job description

Insomnia Cookies is actively hiring for a full-time hourly Store Manager in Training (MIT) at our Madison, WI store located at 462 State St, Madison WI 53703, and we are seeking hospitality focused individuals looking to join our industry leading, rapidly growing, nationally recognized company!

Compensation & Benefits

• Market competitive hourly compensation
• Eligibility for end of period store bonus
• Excellent comprehensive benefits 1st day of the month after 60 days of employment
• $25.00 monthly cellphone stipend
• Pet Insurance for your furry loved ones
• 10 days of paid vacation plus 2 paid Insomnia Personal Days of Wellness
• Job stability with a rapidly growing and reputable company
• Achievable growth/promotion opportunities
• You get to work in a fun, exciting team environment
• FREE cookies with every shift!

Responsibilities

• Perform as Manager-on-Duty during scheduled shifts when Store Ops Manager (GM) is not present.
• Supervise, train and coach 2-5 team members engaged in both cookie sales and customer deliveries.
• Lead new hourly staff onboarding and initial training.
• Conduct initial interviews for potential new hires (Cookie Crew, Shift Leaders and Delivery Drivers) in the manager’s absence.
• Support Store Ops Manager with ordering, inventory control and scheduling.
• Hold staff accountable to Insomnia Cookies’ standards (baking, uniform, company policies, etc.).
• Upselling and overall customer service excellence - Ensuring all team members are also upselling and providing the best customer service.

Qualifications

• At least 1 year of experience in a supervisory role within a restaurant or retail store
• Prior experience conducting in-person interviews of hourly support staff
• Prior Point of Sale (POS) systems experience
• Ability to utilize MS Office, Word and our Applicant Tracking System
• Ability to work a 4-5 day work week and 1-2 mid-to-late shifts throughout the latter part of the week (Thurs- Sun)
• Must be 18 years of age or older and have legal eligibility for employment in the United States

About Insomnia Cookies

Insomnia Cookies was founded in a college dorm room by then-student, Seth Berkowitz. Fast forward 20 years and so... many....cookies... later, our innovative bakery + delivery concept has become a cult brand known for its rabid following of cookie lovers who crave Insomnia’s warm, delicious delivery all day and late into the night. With an expanding footprint of over 300 stores globally, an experiential, “sweet-easy” concept as the brand’s flagship in Philadelphia, Pa. (where Insomnia Cookies is headquartered), and a rapidly-growing nationwide shipping and gifting portfolio... Insomnia Cookies is revolutionizing the cookie game by truly "Imagining What’s Possible"!