Store Manager in Training (MIT)

Insomniacookies; Grand Rapids (MI); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Market competitive hourly compensation

Eligible for store bonus

Comprehensive benefits after 60 days

$25.00 monthly cellphone stipend

Pet Insurance

10 days paid vacation plus 2 personal days

Achievable growth opportunities

FREE cookies with every shift!

Job summary

Insomnia Cookies in Grand Rapids is seeking a full-time Store Manager in Training (MIT) to manage operations during shifts. This role involves supervising and training staff, ensuring excellent customer service, and conducting interviews for new hires. Candidates should have at least 1 year of supervisory experience and be 18 or older.

Benefits include competitive wages, bonuses, paid vacation days, and a fun work environment. If you're passionate about hospitality and cookies, apply to join a growing company!

Qualifications

• At least 1 year of experience in a supervisory role within a restaurant or retail store.
• Prior experience conducting in-person interviews of hourly support staff.
• Ability to utilize MS Office, Word and Applicant Tracking System.

Responsibilities

• Perform as Manager-on-Duty during scheduled shifts when Store Ops Manager (GM) is not present.
• Supervise, train and coach 2-5 team members engaged in cookie sales and deliveries.
• Conduct initial interviews for potential new hires in the manager’s absence.

Skills

Supervisory experience

Customer service excellence

POS systems experience

MS Office proficiency

Job description

Insomnia Cookies is actively hiring for a full-time hourly Store Manager in Training (MIT) at our Grand Rapids store located at 44 Ionia Avenue SW Grand Rapids , MI 49503, and we are seeking hospitality focused individuals looking to join our industry leading, rapidly growing, nationally recognized company!

Benefits

• Market competitive hourly compensation
• Eligibility for end of period store bonus
• Excellent comprehensive benefits 1st day of the month after 60 days of employment
• $25.00 monthly cellphone stipend
• Pet Insurance for your furry loved ones
• 10 days of paid vacation plus 2 paid Insomnia Personal Days of Wellness
• Job stability with a rapidly growing and reputable company
• Achievable growth/promotion opportunities
• You get to work in a fun, exciting team environment
• FREE cookies with every shift!

Responsibilities

• Perform as Manager-on-Duty during scheduled shifts when Store Ops Manager (GM) is not present.
• Supervise, train and coach 2-5 team members engaged in both cookie sales and customer deliveries.
• Lead new hourly staff onboarding and initial training.
• Conduct initial interviews for potential new hires (Cookie Crew, Shift Leaders and Delivery Drivers) in the manager’s absence.
• Support Store Ops Manager with ordering, inventory control and scheduling.
• Hold staff accountable to Insomnia Cookies’ standards (baking, uniform, company policies, etc.).
• Upselling and overall customer service excellence - Ensuring all team members are also upselling and providing the best customer service.

Qualifications

• At least 1 year of experience in a supervisory role within a restaurant or retail store
• Prior experience conducting in-person interviews of hourly support staff
• Prior Point of Sale (POS) systems experience
• Ability to utilize MS Office, Word and our Applicant Tracking System
• Ability to work a 4-5 day work week and 1-2 mid-to-late shifts throughout the latter part of the week (Thurs- Sun)
• Must be 18 years of age or older and have legal eligibility for employment in the United States

About Us

Insomnia Cookies was founded in a college dorm room by then-student, Seth Berkowitz. Fast forward 20 years and so... many....cookies... later, our innovative bakery + delivery concept has become a cult brand known for its rabid following of cookie lovers who crave Insomnia’s warm, delicious delivery all day and late into the night. With an expanding footprint of over 300 stores globally, an experiential, “sweet-easy” concept as the brand’s flagship in Philadelphia, Pa. (where Insomnia Cookies is headquartered), and a rapidly-growing nationwide shipping and gifting portfolio... Insomnia Cookies is revolutionizing the cookie game by truly "Imagining What’s Possible"!