Store Manager in Training: Lead Team & Deliver Service

Insomniacookies; Ann Arbor (MI); On-site; USD 20,664 - 33,062; Full time

Benefits offered by this job

Market competitive hourly compensation

End of period store bonus eligibility

Excellent benefits after 60 days

$25.00 monthly cellphone stipend

Pet Insurance

10 days paid vacation + 2 personal/Sun

Growth/promotion opportunities

Free cookies with every shift

Job summary

Insomnia Cookies is actively hiring for a full-time Store Manager in Training (MIT) at our Ann Arbor store located at 1229 South University Avenue, Ann Arbor, MI 48104. The role includes Manager-on-Duty duties when the Store Ops Manager is not present and leading onboarding for new hourly staff.

You will oversee ordering, inventory, scheduling, and ensure adherence to standards while delivering exceptional customer service.

Qualifications

• At least 1 year of supervisory experience in a restaurant or retail store.
• Experience conducting in-person interviews of hourly support staff.
• Experience with Point of Sale (POS) systems.
• Proficient with MS Office and Word; familiarity with Applicant Tracking Systems.

Responsibilities

• Serve as Manager-on-Duty during scheduled shifts when the GM is absent.
• Supervise, train, and coach 2–5 team members on sales and deliveries.
• Lead new hourly staff onboarding and initial training.
• Conduct initial interviews for new hires in the manager’s absence.
• Assist Store Ops Manager with ordering, inventory control and scheduling.
• Hold staff accountable to Insomnia Cookies’ standards (baking, uniform, policies).
• Upsell and deliver excellent customer service.

Skills

Supervisory experience

Interviewing hourly staff

Customer service

Team training

Time management

Tools

POS systems

MS Office/Word

Applicant Tracking System

Job description

Insomnia Cookies is actively hiring for a full-time Store Manager in Training (MIT) at our Ann Arbor store located at 1229 South University Avenue, Ann Arbor, MI 48104. The role includes Manager-on-Duty duties when the Store Ops Manager is not present and leading onboarding for new hourly staff.

You will oversee ordering, inventory, scheduling, and ensure adherence to standards while delivering exceptional customer service.