Store Manager II — Lead Team & Growth in Banking

TD; Newtown Square (Delaware County); On-site; USD 91,000 - 136,000; Full time

Benefits offered by this job

Total Rewards Package

Job summary

TD Bank in Newtown Square, PA seeks a Store Manager II to lead a consumer banking store with focus on deposits, loans, and customer referrals. Manage a medium-sized team, drive growth, and ensure a legendary employee and customer experience while meeting shareholder value through referrals.

The role requires 4+ years supervisory leadership, strong financial analysis, and deep knowledge of banking operations. Notary license preferred; TD’s Total Rewards are included.

Qualifications

• Undergraduate degree or equivalent experience.
• 4+ years related experience required (retail, customer service and/or financial services industries) supervisory, leadership and coaching experience required.
• 4+ years experience of proven business development skills, including ability to conceptualize and implement strategies.
• 4+ years of proven leadership and coaching experience required.
• Small Business and Consumer lending experience required.
• Knowledge of Bank product lines and services as well as an understanding of Store operations and security.
• Proven ability to manage competing priorities, strategically aligning efforts and activities to meet Store goals and objectives.
• Strong financial analysis skills.
• Strong presentation, analytical, interpersonal and collaborative skills with all levels of internal and external customers.
• Notary License (preferred)

Responsibilities

• Manage the service and advice team promoting a positive customer and colleague experience.
• Leads, coaches and develops a team of service and advice colleagues on services, product and sales informational conversations and/or advice-giving service strategies and tactics to improve the overall customer experience which includes improving overall financial confidence in both colleagues and customers.
• Coaches to ensure customer issues are handled appropriately through customer problem resolution guidelines and personally participates in the negotiation and problem resolution where necessary.
• Actively promotes the Bank’s presence/brand within the community through participation and leadership in community business groups, initiatives, fundraisers, etc.
• Builds relationships by promoting a client/customer centered organization and proactively addresses customer needs
• Contributes to the execution and achievement of the team and the store’s service customer experience targets by coaching/modeling appropriate attributes and behaviors; leads the store in the execution of advice plan/objectives
• Provides oversight of store premises and ensures the customer and colleague areas are professional and inviting in appearance
• Ensures overall colleague scheduling is optimal to meet customer demands
• Provides ownership/oversight of complex daily operational/administrative duties

Skills

Leadership

Coaching

Financial analysis

Communication

Presentation

Customer service

Education

Undergraduate degree or equivalent experience

Notary License (preferred)

Tools

Microsoft Office

Job description

TD Bank in Newtown Square, PA seeks a Store Manager II to lead a consumer banking store with focus on deposits, loans, and customer referrals. Manage a medium-sized team, drive growth, and ensure a legendary employee and customer experience while meeting shareholder value through referrals.

The role requires 4+ years supervisory leadership, strong financial analysis, and deep knowledge of banking operations. Notary license preferred; TD’s Total Rewards are included.